Commercial Operations Strategy Manager - Lifestyle / Education

Our Company

Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.

We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.

As a Commercial Operations Strategy Manager at Seven Retail, you'll play a key role in shaping our commercial direction, driving sales performance, and building strategies that accelerate customer acquisition, retention, and revenue growth.

In this role, you'll take ownership of commercial and telesales strategy, target setting, incentive design, and sales performance management, ensuring our commercial initiatives translate into tangible business outcomes. You'll also lead our telesales team, setting clear targets, monitoring productivity, and identifying opportunities to improve conversion rates and overall sales effectiveness

Ready to take the next step in your career? Join us and discover what you can achieve at Seven Retail. Read on to learn more!

Your Day-to-Day

1. Commercial & Sales Strategy

• Develop and execute commercial and sales strategies aligned with business objectives, revenue targets, and customer acquisition and retention goals.
• Analyze sales performance, market trends, customer behavior, and business data to identify growth opportunities and improve commercial effectiveness as well as conversion rates.
• Translate business objectives into actionable sales plans, ensuring clear priorities, targets, and execution strategies across sales channels.
• Design and optimize sales initiatives, including bundling, cross-selling, and upselling strategies, to increase product adoption, customer lifetime value, and revenue growth.

2. Telesales Performance Management

• Oversee telesales team performance, ensuring daily operations, productivity, and sales activities are aligned with business targets.
• Set and monitor telesales KPIs, including call productivity, contact rates, conversion rates, sales achievement, and other relevant performance metrics.
• Track team and individual performance against targets, identify underperformance, and drive action plans to improve productivity and conversion.
• Analyze telesales funnel performance to identify bottlenecks, optimize lead management, and improve the effectiveness of customer outreach and follow-up.
• Work closely with telesales team leaders to strengthen execution discipline, improve sales quality, and ensure consistent achievement of targets.

3. Commercial Operations & Process Improvement

• Evaluate existing sales and commercial processes to identify inefficiencies, operational bottlenecks, and opportunities to improve productivity and cost efficiency.
• Establish standardized operating processes and performance monitoring mechanisms to ensure consistent execution across sales channels.
• Leverage data and performance dashboards to generate actionable insights, improve resource allocation, and support commercial decision-making.

Who We're Looking For

• Minimum 3–5+ years of experience in sales strategy, commercial operations, sales operations, business development, telesales management, or related roles.
• Proven experience in sales target setting, sales performance management, and incentive scheme design.
• Experience monitoring sales team performance and driving productivity improvements; telesales performance management experience is highly preferred.
• Strong analytical skills, with the ability to interpret sales data, track KPIs, identify performance gaps, and translate insights into actionable strategies.
• Highly execution-oriented, proactive, and comfortable managing multiple priorities in a fast-paced, performance-driven environment.
• Advanced proficiency in Excel / Google Sheets; experience with sales dashboards, CRM systems, or sales performance analytics tools is a plus.