- Location
- Charlotte, NC
- Type
- Full-time
- Source
- Paylocity
Description
Description
We are looking for an ambitious and fun individual to join our hard working banquets team at the Le Meridien | Sheraton Charlotte Hotel. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of!
- Ensure that details are followed from the banquet event order (BEO)
- Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner
- Ensure that the banquet area is maintained in a clean, organized, and safe condition
- Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area
- Always be present in room and greet guests upon arrival
- Submit maintenance requests to the engineering department for broken or damaged equipment
- Assist staff with room set ups, food service, and clean up when necessary
- Comply with health and safety regulation and act in line with company policies and licensing laws
- Maintain equipment in good condition
- Report on any shortages, damages or security issues
- Handle reasonable guests complaints/requests and inform others when required
Requirements
Skills to be successful in this role would include:
- Ability to work independently and remain motivated
- Smile
- Must have comprehensive knowledge of the English language to effectively communicate with guests,
- associates, and vendors.
- Proven working experience in relevant field
- Helpful with customer service
- Professionalism along with speed and attention to detail
EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills
Customer Service