Site Account Specialist – Customer & Operations

## Neuchâtel Region | 100% | Temporary 12 months | Start January 2027

__Great with customers. Strong in coordination. Calm when things get busy?__

For an international biopharmaceutical company in the __Neuchâtel region__, we are looking for two __Site Account Specialists__ to join an international team supporting treatment centers across Europe.

This role is all about communication, coordination and excellent customer service. You will be the key contact for assigned treatment centers, help them manage schedules and processes, solve day-to-day issues and make sure information reaches the right people at the right time.

You don't need to be a Cell Therapy expert – you will receive comprehensive training. What matters most is your ability to communicate, organize, take ownership and find solutions.

__What you will do__

• Be the main contact for your assigned treatment centers
• Coordinate schedules and ensure information is accurate and up to date
• Support customers with an online scheduling platform
• Handle questions and resolve day-to-day issues by phone and email
• Coordinate with internal teams when changes or problems occur
• Follow up on open topics and escalate critical issues when needed
• Maintain customer and scheduling data in internal systems
• Build strong and trusted relationships with your customers
• Contribute to a smooth and positive customer experience

__What you bring__

We are looking for people with experience in areas such as Customer Service, Customer Care, Account Coordination, Patient Services, Order Management.

__You should bring:__

• Around 3 years of relevant professional experience or a Bachelor's degree
• A genuine customer-service mindset
• Strong organizational skills and attention to detail
• Confidence communicating by phone and email
• The ability to stay calm and solution-oriented when priorities change
• Good IT skills and the ability to work with several systems and tasks at the same time
• A proactive attitude and strong sense of ownership

Experience in Pharma, Biotech, MedTech or healthcare is welcome, but not mandatory.

__Languages__

Fluent English is essential, together with fluent/bilingual skills in at least one of the following languages:

French | German | Spanish

Italian is an additional advantage.

__Your working environment__

• Neuchâtel region, French-speaking Switzerland
• 40 hours/week
• Hybrid working: Tuesday–Thursday onsite, Monday & Friday home office
• Rotating daytime schedule between 07:30 and 18:00 – no night shifts
• Occasional weekend on-call coverage (approximately 2 hours once per quarter)
• Extensive onboarding and training before taking over your own customer portfolio
• Opportunity to develop further into Operations or other areas of the organization

Contract

Start: January 2027

Duration: 12 months, with potential extension up to 24 months

Salary: approx. CHF 80’000/year

Existing Swiss work permit is mandatory

If you enjoy working with people, coordinating complex processes and finding solutions in an international environment, this could be a great next step.

__You don't need to know Cell Therapy yet – bring your customer focus, languages and organizational talent. We'll take it from there.__