Manager, Operations

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for developing, coordinating, facilitating, and implementing policies, procedures, short-term goals, and long-term goals of non-clinical functions of the hospital system to ensure that resources are maximized and financial viability is maintained for the achievement of department and organizational objectives.

Job Description

Minimum Qualifications

Education: Bachelors degree in Business, Healthcare, or related field or equivalent experience

Licenses/Certifications:  (None)

Experience / Knowledge / Skills:

• Must have ability to perform complex and diverse administrative duties that involve application of procedures, independent analysis, interpretation of data and demonstrate appropriate judgment.

Principal Accountabilities

• Formulates and ensures customer satisfaction through ongoing performance initiatives with multidisciplinary teams.
• Manages primary operational functions for one or more hospital support operations departments.
• Supervises monthly financial and operational activities to ensure adequate staffing and scheduling; screens and selects staff, establishing appropriate level of compensation; addresses performance issues and takes corrective action as necessary; conducts performance reviews in a timely and effective manner.
• Establishes credibility with employees, physicians, and management team members and outside business partners and customers.
• Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.