Supply chain and support customer specialist

Job Description

The Supply Chain & Customer Support Specialist is responsible for coordinating end-to-end supply chain activities and providing excellent customer support to ensure product availability, on-time deliveries, and customer satisfaction. This role serves as a key liaison between customers, sales teams, warehouses, logistics providers, and internal stakeholders to ensure smooth order fulfillment and effective issue resolution.

Required Skills:

Adaptability, Communication Systems, Confidentiality, Customer Service, Data Analysis, Database Management, Document Management, Event Planning, File Management, Inventory Management, Office Applications, Office Management, Process Improvements, Reporting and Analysis, Travel Coordination

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

10/8/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.