Veteran Support Specialist

Reporting directly to Office Administrator, responsible for providing support to the Williamson County Veterans Services office by performing moderately complex administrative and case management duties.

• Provides customer service to veterans and staff via telephone, email, and in person
• Screens telephone calls and refers callers to appropriate staff
• Prepares and files forms, reports, correspondence, and related documents
• Ensures filing systems are maintained and up to date
• Retrieves, sorts, and distributes incoming mail and fax documents
• Provides resources to veterans and their families
• Schedules appointments and sends confirmations
• Answers routine questions within the scope of position
• Performs case management duties including intake and case task assignment for Veteran Service Officers
• Enters and verifies data within applicable databases and systems
• Creates and maintains various reports, forms, worksheets, and informational materials
• Assist department staff and management with events and other clerical duties, as needed
• Communicates all changes and conflicts to supervisor
• Attends all meetings and trainings as required
• Performs special duties as assigned

ORGANIZATION RELATIONSHIPS

• Reports directly to – Office Administrator
• Direct Reports – No

PHYSICAL DEMANDS

• Position involves prolonged sitting at a workstation, visual examination of documents, reaching, walking, twisting, bending, standing and occasional lifting/carrying

ENVIRONMENTAL FACTORS

IRREGULAR HOURS

• Work outside of the normal office hours (Monday-Friday 8 a.m. to 5 p.m.) may be required
• May be deemed essential personnel in the event of an emergency
• Regular attendance is required

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

• High School diploma or equivalent
• One (1) year of clerical experience in a customer service role
• Working knowledge of Microsoft Office

LICENSES AND CERTIFICATIONS

Required within thirty (30) days of employment

PREFERRED QUALIFICATIONS 

• Prior public sector experience and/or experience working with veterans
• Bilingual (Spanish)
• Knowledge of U.S. Department of Veterans Affairs law, regulations, and rulings
• Knowledge of veteran records and forms such as DD214 military discharge records, vital medical records, and military medals and awards

EMPLOYMENT TESTING 

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal background check: Yes 
• Motor Vehicle Record check: Yes
• Drug screening: Yes
• Physical exam: No
• Psychological exam: No
• Additional: N/A

A Williamson County online application (resumes alone are not sufficient) must be received before the position is closed. Positions are open until filled, subject to close at any time after five (5) calendar days. The Human Resources Department is located at 100 Wilco Way, Georgetown, TX 78626. Phone (512) 943-1533 or visit our website at www.wilcotx.gov/469/Human-Resources.  
 

Williamson County is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA).  If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

TOBACCO FREE WORKPLACE POLICY

Williamson County is a tobacco free workplace. The use of tobacco products (e.g., cigarettes, cigars, pipes, snuff, chew, etc.) and Electronic Nicotine Delivery Systems (ENDS) (e.g., vapor, e-cigarettes, etc.) is prohibited on all Williamson County premises. Employees who violate this policy are subject to appropriate disciplinary action up to and including termination of employment.