Norwegian Speaking Customer Experience Specliast (hybrid)

Do you possess a natural knack for problem-solving and a heartfelt dedication to delivering premium customer service? If you are a fluent Norwegian speaker looking to accelerate your career in one of Europe's most dynamic, sun-kissed coastal capitals, we have an incredible opportunity for you!

We are actively recruiting driven and enthusiastic Norwegian-Speaking Customer Experience Specialists to join our growing international team in Lisbon, Portugal. In this position, you will represent a world-renowned leader in smart household appliances and consumer electronics, delivering exceptional support to their Nordic customer base.

Key Responsibilities

As a Customer Experience Specialist, you will act as the crucial link between the consumer and the brand, transforming standard support queries into memorable, high-quality interactions.

• Customer Assistance: Handle inbound inquiries from Norwegian-speaking customers via phone, email, and live chat, assisting with order status, product details, warranties, delivery logistics, and initial setups.
• Problem Resolution: Actively listen to customer issues regarding electronic devices and home appliances, diagnose the core problem, and provide clear troubleshooting steps, or escalate complex issues to the authorized repair network.
• Data Management: Meticulously record all customer interactions, feedback, and resolutions within our CRM system to maintain seamless case histories.
• Brand Ambassadorship: Stay up to date on the brand's latest product launches, tech updates, and corporate values, projecting these with empathy and professionalism.
• Skill Enhancement: Participate in continuous, fully paid training sessions to keep your technical knowledge and customer service capabilities sharp.

Who We Are Looking For

We highly value a positive mindset, strong empathy, and excellent communication skills. Whether you are a seasoned professional or a motivated newcomer eager to start an international career, we will provide all the tools and training necessary for your success.

Requirements

• Language Proficiency: Native or near-native mastery (C1/C2) of Norwegian, along with a strong professional command (B2) of English.
• Relocation & Legality: Currently living in Lisbon, or fully prepared and legally authorized to relocate to Portugal independently.
• Communication: Outstanding verbal and written communication skills, combined with a patient, customer-first attitude.
• Technical Comfort: Comfortable utilizing computers, multitasking across multiple software programs, and quickly mastering new digital tools.

Nice-to-Have Assets

• Prior experience in customer support, call centers, hospitality, or retail is beneficial but not required.
• A genuine enthusiasm for consumer tech, smart home ecosystems, or modern home appliances.

Work Schedule

• Commitment: 5 days a week, 8 hours per day.
• Shift Times: Fixed daytime shift from 08:00 to 17:00.
• Work-Life Balance: Enjoy a stable, predictable schedule that leaves your evenings wide open to experience Lisbon's stunning beaches, historic culture, and social scene!

Salary & Benefits

We offer a highly competitive financial and perks package designed to support a great lifestyle in Portugal:

• Base Salary: €1,400 gross per month, paid 14 times per year (reflecting standard Portuguese summer and Christmas bonuses).
• Language Bonus: An extra €150 monthly premium for your specialized Norwegian language skills.
• Performance Bonus: Up to €100 per month based on hitting key quality and performance targets.
• Food Allowance: €7 per working day (adding roughly €140–€150 in tax-free net income each month).
• Healthcare: Private medical and life insurance coverage starting from day one of your contract.
• Career Growth: Transparent internal promotion pathways. We regularly promote from within for roles like Team Leaders, Quality Assurance Specialists, and Corporate Trainers.
• Company Culture: A vibrant, inclusive, and multicultural workplace featuring regular social events, cultural activities, and approachable leadership.

Important Note on Relocation

Please note that this position does not offer a relocation package or flight reimbursement. Candidates applying from Norway or other international locations must be fully prepared to handle and fund their own travel, legal paperwork, and accommodation arrangements in Lisbon.