Employee Engagement and Development Coordinator

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with it’s clients.

Constantly building on our 14 years of experience we are now servicing roughly 1400 clients nationwide and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can’t you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Employee Engagement and Development Coordinator Summary

The Employee Engagement and Development Coordinator is a pivotal role at Darkhorse Tech, responsible for fostering a positive, growth-oriented environment that aligns with our mission and core values. Working in close collaboration with the Leadership Team, including Technical Service Leaders and the VP of People and Culture, this position is central to driving employee engagement, development, and overall satisfaction. Through customized career plans, continuous learning opportunities, and innovative engagement initiatives, the Coordinator will contribute to making Darkhorse Tech a destination for passionate and talented individuals.

Responsibilities

Employee Career Development and Engagement

• Design and implement tailored career development programs to ensure employees achieve their long-term goals while delivering exceptional service to clients.
• Foster connections between team members through meaningful engagement initiatives, such as CrewHu badge customization and mentorship programs, to enhance collaboration and morale.
• Conduct quarterly one-on-one meetings with each employee to understand their "WHY" and provide access to resources and shadowing opportunities with senior technicians.
• Continuously refine onboarding processes, ensuring new hires are set up for success from day one.
• Develop and maintain robust feedback mechanisms, such as regular surveys and follow-up sessions, to track and improve engagement and satisfaction levels.
• Enhance leadership capabilities by developing programs that identify and grow future leaders within the company.
• Implement innovative tools and approaches to keep engagement initiatives fresh, relevant, and impactful.

Leadership and Collaboration

• Partner with the VP of People and Culture and other members of the Leadership Team to align employee development with company-wide strategic goals, ensuring team success over individual silos.
• Lead by example, setting a high standard of professionalism and engagement in all interactions.
• Mentor teams responsible for implementing engagement programs, encouraging continuous improvement and innovation.
• Build and nurture strong relationships with employees and leaders, ensuring open communication and alignment across all levels of the organization.

Measurement and Reporting

• Develop and track KPIs related to employee engagement, career development, and retention, ensuring alignment with Darkhorse Tech’s strategic goals.
• Provide transparent reporting to the Leadership Team on the progress and impact of initiatives, using data to refine and improve strategies.
• Regularly analyze employee feedback, engagement data, and industry trends to inform decisions and keep Darkhorse Tech at the forefront of employee experience best practices.

Additional HR Tasks and Responsibilities

• Assist with additional HR responsibilities as needed or when VP of People and Culture is out of office
• Administrative tasks (e.g., daily attendance monitoring, maintaining employee files)
• Assist with interviewing, hiring, and onboarding process as needed (e.g., reviewing resumes, candidate outreach, scheduling interviews with Managers)
• Assist with employee issues and inquiries

Core Impact

Through a deep commitment to our core values of Culture and Team First, Excellence in Service, Growth Mindset, Excellence, and Value Alignment, the Employee Engagement and Development Coordinator will help create an environment where employees thrive professionally and personally. By fostering a culture of growth, collaboration, and continuous improvement, this role ensures that Darkhorse Tech remains an employer of choice in the IT industry.

Qualifications and Skills

• Bachelor's degree in human resources or business administration, or equivalent experience is preferred
• 1-2 years of experience with employee engagement and learning & development (IT or MSP environment is strongly preferred)
• Excellent verbal and written communication skills
• Excellent organizational and planning skills
• Active listening skills