Manager, Products & Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Products & Solutions

Manager, Products & Solutions – Bangladesh
Location: Dhaka, Bangladesh

Overview

This is an exciting, highly dynamic, and high-profile role focused on conceptualizing, designing, and bringing to market innovative products & solutions in and around payments.

The candidate should possess ample knowledge about the latest innovation in the payment product & solutions space and, with a ‘digital-first’ mindset, should have a passion for delivering superlative payments-led experiences.

We are seeking an individual to design, source, and drive payments-led products & solutions in the Bangladesh market.

The incumbent should have a thorough understanding of card products – Credit, Debit, Pre-paid, and Commercial cards, how their P&L works, and also understand digital solutions. The incumbent will be responsible for leading and implementing all product-related discussions for the Bangladesh market.

Key Responsibilities

• Manage several payment products and solutions, including digital products, for the Bangladesh market and provide knowledge of Mastercard products, services, or platform capabilities to support local requirements and market enablement.
• Support Account Managers in QBR presentations to key issuers in the market.
• Partner with other solutions experts to support CSC value proposition development, with a focus on their local market and/or segment.
• Serve as a go-to expert and support the development of differentiated products and solutions to meet the needs of Mastercard's clients within their market and/or segment.
• Model functional knowledge and best practice sharing, and provide thought leadership on technology trends and holistic system thinking to improve solutioning for their clients.
• Identify complex issues related to products and solutions development for their market and/or segment and recommend improvements to the market's portfolio or solutions strategy.
• Drive competitive analysis for Mastercard's products and solutions and share findings/analysis with country teams.
• Identify local partners to drive joint initiatives around CVP/benefits creation.
• Bring in Mastercard’s latest products & solutions to the Bangladesh market and help customers get connected with external & internal resources.
• Work closely with the Account Management team and Technology Account Management team while implementing new products & solutions.

About the Candidate

• Master’s Degree/MBA from a reputed educational institution.
• 8–10 years of work experience managing products & solutions, including Business Analysis experience at reputed Fintechs, banks, or telcos.
• Rich experience in the delivery of products & solutions with cutting-edge technology in the relevant field.
• Proficient in Microsoft Word, Excel, PowerPoint, and MS Project Management.
• Ability to multitask and manage multiple internal & external stakeholders.
• Applies extended expertise of principles, theories, and concepts, plus broad knowledge of business/function and development lifecycle, usually acquired through eight to ten years of experience.
• Good understanding of the regulatory environment governing the cards/payment industry in Bangladesh.
• Broad understanding of the fintech ecosystem, especially payment or non-payment enabled products and solutions, is desired.
• Experience working within Agile teams would be a distinct advantage.
• Hands-on experience with different card products & solutions will be an advantage.
• Should be a team player and be willing to work in a highly competitive environment.
• This position is an individual contributor.

Skills/Abilities

• Ability to turn market requirements into a product or solution.
• Working knowledge of building business cases to support product development.
• Should have a design thinking approach towards product and experience build-up.
• Experience in supporting complex product/service launches.
• Has previously worked in a cross-functional environment and has a good command of project planning.
• Reacts enthusiastically and with a sense of purpose when assessing new requirements and changing end-user needs.
• Ability to identify elements that drive operational excellence and financial results through focusing on customer value and cost efficiencies.
• Exemplifies a global and diverse outlook in approaching business ideas, products, and solutions. Has the ability to maneuver cross-cultural relationships to his/her advantage.
• Has the ability to motivate and energize a team to act towards achieving a common goal and the ability to improve oneself and others.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.