Operations Supervisor

Description

DREMC is seeking an Operations Supervisor.

BE A PART OF POWERING SOUTHERN MIDDLE TENNESSEE! 

Duck River Electric Membership Corporation (DREMC) is a member-owned electric cooperative, serving an area of approximately 2,500 square miles across 17 counties in southern middle Tennessee. Our amazing team at DREMC distributes safe and reliable electricity at the lowest possible cost, promotes and facilitates economic development, and enhances the quality of life over 85,000 members across 6,500 miles of line.

Location: Chapel Hill, TN

Job purpose:
The Operations Supervisor consistently displays the work ethic and models the behaviors conducive to the desired DREMC culture. Oversees the daily operation of the district construction crews, servicemen/linemen, and contractor crews. Assists the Director in all daily operations. Ensures member requests are handled in an efficient manner and according to established policies and procedures.

Job Dimensions: 

Supervisory Responsibility — The Operations Supervisor is accountable for the safety, productivity, and culture of construction crew(s), linemen, and servicemen assigned to a particular district office. 

Budget Responsibility — Partners with the Director to make recommendations on needed items, including capital improvements, vehicles, materials, tools, and personnel involving six and seven-figure annual amounts. 

PRINCIPAL ACCOUNTABILITIES

1. Must be able and willing to lead on a consistent basis.

2. Aptitude to create, facilitate, or champion solutions and practical implementation to benefit Members and Employees.

3. Oversee daily safety and productivity of operations personnel while creating a team environment.

4. Delegates work orders to DREMC, and contract crews and oversees their completion to ensure efficiency and adherence to DREMC specifications and safety standards.

5. Studies, learns, and consistently applies DREMC policies, procedures, By-Laws, Rules and Regulations, and rate schedules.

6. Provides exceptional member service to answer inquiries and resolve complaints involving member issues.

7. Communicates and coordinates with System Operations in accordance with TVA direction during emergency restoration related to DREMC power supply. 

8. Periodically inspects field constructions in progress and completed work orders. 

9. Assist in staking new, upgraded, or relocated facilities and prepare sketches as needed.

10. Analyzes, and confirms accuracy of various daily, monthly, and yearly reports including work orders and material inventory

11. Partners with the Director in the selection of personnel related to operations and construction work of the district.

12. Responsible for reviewing and approving payroll time.

13. Conducts accurate and consistent employee performance evaluations while maintaining a productive and professional atmosphere by coaching, training, and motivating employees. 

14. Knowledge of and ability to interpret and apply NESC, NEC, DOT, and TVA rules, procedures and guidelines relating to administration and management of electrical systems and facilities.

15. Aptitude to create and facilitate switching procedures in conjunction with the System Operations Department and TVA Dispatch.

16. Maintains an awareness of DREMC’s strategic plan.

17. Maintains confidentiality of matters at all times, while handling employee and member inquiries with sensitivity and respect.

18. Supervises a district on-call program ensuring twenty-four (24) hour operational coverage to the membership.

19. Collaborates daily with both internal and external stakeholders.

20. Must offer and solicit feedback daily.

21. Must reside within a twenty (20) statute mile radius of assigned office.

22. Emergency response coverage as needed.

MINIMUM REQUIREMENTS

Education: A High School diploma or equivalent is required, and post high school education is preferred.

Experience: Must have a minimum of 10 years of experience in one or more of the following electric utility roles: lineman, engineering, safety, substation maintenance, control center operator, meter technician, or equivalent technician/electrician in the electric utility industry. Less experience in the electric utility industry with post-secondary degrees of education and certifications will also be considered. Prior supervisory experience preferred.

Certification/License, etc.: Certificates and/or licenses relevant to utilities, such as the TVPPA Certified Power Supervisor (CPSv) certificate, TVPPA Advanced Lineworker (AdvLC) certificate, TVPPA Distribution System Operator (DSO) Certificate, etc. are preferred. Class A or B Commercial Driver’s License is preferred. Must be eligible and remain insured as a driver by the Cooperative’s group liability policy for the automotive fleet. 

Knowledge/Skills/Abilities: An understanding of the electric utility industry and line work procedures is required. Aptitude to gain an in-depth knowledge of the business and financial functions related to the electric utility business model. Possesses excellent oral and written communications skills and ability to deal with a variety of internal and external contacts. Phenomenal listening skills with high observation prowess. Ability to consistently achieve multiple deadlines with ownership of the process and results achieved therein.

Physical Requirements: While performing the duties of this job, the employee is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Specific vision abilities required by this job include distance vision, peripheral vision and depth perception. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

Work Environment: This position operates primarily in an indoor, professional office setting. The work environment is typically climate-controlled and involves routine use of standard office equipment such as computers, phones, photocopiers, and filing cabinets. This role requires frequent interaction with staff, management, and external stakeholders, which may involve attending meetings, facilitating discussions, and working on a computer for extended periods.

This position may occasionally require walking through warehouse or operational areas to observe work or meet with team members. These areas may involve moderate noise levels and exposure to standard industrial safety protocols.

This job description is intended to identify the essential functions of a position and should not be interpreted as all-inclusive. An employee may be required to perform other reasonably related business duties as assigned by immediate supervisor and/or management as needed. DREMC reserves the right to revise or change the job description as the need arises, or work schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

EEOC: 102-First/Mid-Level | Supervisory | Pay Grade: 15 | Exempt | Residency Requirement

Position Description Effective Date: June 2025

BENEFITS: DREMC provides a comprehensive program of employee benefits, including group medical, dental, vision, employer-sponsored medical clinic, life and long-term disability insurance programs, defined benefit retirement and 401K savings plans, and tuition reimbursement.

Qualified candidates should apply at www.dremc.com under careers. Candidates must submit a cover letter, resume and complete application form to be considered. 

DREMC does not accept resumes from third-party recruiters.

Equal Opportunity Employer EOE/AA M/F/D/V