Groups & Events Sales Coordinator (M/F/D)

Mandarin Oriental Savoy, Zurich is looking for a Groups & Events Sales Coordinator to join our Groups & Events Sales team!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Groups & Events Sales Department in Zurich, the Groups & Events Sales Coordinator provides administrative support to the Groups & Events Sales Team, ensuring smooth operations and efficient coordination.

As Groups & Events Sales Coordinator, you will be responsible for the following duties:

• Effective sales of the meeting space and group room revenue in line with MOHG standards

• Maintains the customer relationship from the initial stage through to the post event phase to the return to sales for re-solicitation

• Coordinates and communicates verbally and in writing with the customer and hotel operations the details of the event. Attains and provides post-event feedback to the customer

• Liaison between the operation and the customer throughout the event process (pre-event, event, and post-event)

• Is accountable for customers’ experiences from file turnover through the post event phase until turnover back to sales.

• Makes presence known to customer during the entire event process.  Is available to solve problems and/or suggest alternatives to previous arrangements

• Greets customer during the event phase and hands off to operations for the execution of details

• Effectively upsells throughout the pre-event and event phases

As Groups & Events Sales Coordinator, we expect from you:

• Previous experience in Events and Groups Sales is required for this role

• Previous experience in a luxury hotel environment would be an advantage

• Must be excellent in using computer and well versed in all computer applications

• Charming and outgoing with excellent interpersonal skills for both external and internal customers

• Ability to work under pressure

• Positive attitude and good communicator

• Excellent knowledge of German and English. Further foreign language skills are an advantage

• Effective time management, communication and presentation skills

• Flexibility to respond to a range of different work situations

• The successful candidate must already be eligible to work in Switzerland

Our commitment to you

• An exciting internship in an international and luxurious hotel environment.

• The opportunity to gain valuable experience in event management and hotel administration.

• A motivated and professional team that supports your development.

• Participation in internal training and development programs.

• A dynamic work environment with diverse and exciting tasks.

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