Operations Manager, Côte d’Ivoire

About WorldFish  

WorldFish is an international research organization working to transform aquatic food systems to reduce hunger, malnutrition, and poverty. It collaborates with international, regional, and national partners to co-develop and deliver scientific innovations, evidence for policy and knowledge to enable equitable and inclusive impact for millions who depend on fish and other aquatic foods for their livelihoods and nutrition. Our work in countries advances progress on multiple 2030 Sustainable Development Goals through science and innovation, with a vision of healthy people, healthy planet and shared prosperity.   

About the Position 

Under the guidance of the Country Representative, the Operations Manager is responsible for managing and monitoring general office operations across multiple areas, including finance, HR, IT, and logistics, to ensure quality services that align with organizational objectives and policies. The role manages the operations team, fosters collaboration between operations and research functions, and strengthens relationships with partners, government departments, and service providers. The Operations Manager develops and oversees the implementation of annual work plans and budgets, maintains operational databases, and ensures compliance with relevant policies and guidelines.

Key Responsibilities

Main Purpose of Job:

• Manage and monitor the day-to-day general office operations ensuring seamless integration of finance, HR, IT, administration, facilities, transport, safety and security, logistics, procurement and events with organizational objectives, across the office(s) to ensure quality services in adherence to operations policies and guidelines.
• Analyze operation policies, procedures, systems and processes for their effectiveness and collaborate with HQ for enhancements.
• Drive the adoption of new policies, procedures and guidance, providing training and disseminating knowledge and information to enhance operational effectiveness.
• Produce periodic office reports to provide accurate and timely updates on office activities and performance.
• Lead and oversee operational change management in the office to ensure smooth transitions and effective implementation of new processes.

Main engagement, collaboration and communication responsibilities:

• Manage, coach and guide the work of administrative, operations, facilities, transport team members, manage performance, create development opportunities, create a productive, respectful and inclusive work environment.
• Foster collaboration between operations and research functions and align services with HQ strategies to ensure efficient service delivery.
• Guide and advise other teams on operations services to ensure timely and quality delivery in compliance with relevant operation policies, lead capacity building activities as needed.
• Strengthening and broadening relationships with partners government departments, customs (overseeing protocol, credentials) and service providers on office operational services, including (building) contract management, proactively introducing new partnership opportunities.
• Represent the organization in negotiations with service providers as needed.

Main responsibilities in the delivery of timely and quality services:

• Develop, oversee and monitor the implementation of the office management annual work plan and budget.
• Ensure timely implementation of operational activities, including timely renewal of contracts and protocol.
• Ensure the seamless integration of office operations with research services in compliance with policies and procedures.
• Maintain and update operational databases ensuring accurate and up-to-date information and reporting.