Area General Manager

Description

· Initial scope of responsibility will   be oversight for up to 2 properties within the portfolio. 

· Producing results based on well-developed short and long-term financial and operation plans that support   company goals and objectives in such areas as revenue, market share performance, guest satisfaction, employee satisfaction, asset preservation   and net operating income.

· Holding teams accountable for results and strategy execution while displaying leadership qualities that   motivate and inspire people to perform their best every day.

· Evaluating performance by analyzing   and interpreting data and metrics.

· Generating growth, increasing   income, reducing expenses and costs, increasing productivity, and training   staff, maintaining, and renovating facilities as well as updating systems, programs, and procedures.

· Working with hotel leadership and   brand partners to maintain relationships, support alignment and growth.

· Developing talent and future   leaders.

· Traveling to properties, meetings, industry and brand conferences, trade shows, etc.

· Supervise the interviewing, hiring, training, evaluating, counseling and termination processes

· Provide support to managers in   employee development

· Perform daily, weekly, and monthly   meetings to communicate overall direction and provide leadership and   communication 

· Prepare annual hotel/operation   budget.

· Monitor and correct the performance   of the hotel/operation through verification and analysis of guest   satisfaction systems and monthly financial reports.

· Maintain and correct product and   service quality standards by conducting ongoing evaluations and investigating   complaints. 

· Establish and maintain effective   programs to ensure the security and safety of guests, associates, and StepStone   owned or managed assets.  Minimum 3-5 years of progressively   responsible, on- property, operations experience leading to an Area General   Manager level.

· A proven track record of driving   operational efficiency, guest satisfaction and revenue growth, with   exceptional attention to detail and a focus on quality

· Analytical thinker with strong   understanding of hotel financials (P&L), revenue management, PMS, business intelligence tools such as Marriott (Marsha/Lightspeed), Hilton (GRO/PEP), as well as business intelligence tools such as Profitsword, STR, Travel Click, and Demand 360.

· Food and Beverage experience, and   the demonstrated ability to understand and integrate Food & Beverage as a   profit center in conjunction with the hotel side of the business.

· Definitive vision for the future, forward thinking, actively engaged in trends and opportunities in the   marketplace that would benefit business outcomes.

· Demonstrable competency in strategic   planning and business development.

· Demonstrable knowledge and/or   experience driving Sales and Marketing, and Revenue Management strategies.

· Driven leader who over communicates, creatively solves problems, and collaborates effectively with a larger team.

· Proactive, hands-on, roll-up your sleeves, self-directed leadership style that can adapt to change quickly.

· Degree in business, hotel management   or another related field required.

· Must have a comprehensive knowledge   of the English language to effectively communicate with guests, associates, and vendors.

· Establish and maintain a proactive   human resources function to ensure associate motivation, training, and   development, and ensure compliance with wage and benefit regulations and   administration.

· Establish and maintain preventative   maintenance programs to protect StepStone’s managed or owned physical assets.

· Administers an effective security   function that protects StepStone managed or owned assets and the safety of   guests and associates.

· Effectively communicate and   coordinate with all departments during functions.

· Scrupulously follow all StepStone   and hotel policies and procedures.

· Ability to work a five and one-half (5½) day workweek, including nights, weekends, and holidays.

Requirements

- Understands and communicates the StepStone Mission and Core Values.

· Expresses ideas and conveys information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information, decision, or problems to appropriate parties on a timely basis.

Works to resolve disagreements and is respectful of peers and co-workers. 

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have exceptional mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required and first aid training required.

· Additional language ability preferred.

· Occasional travel required.