Be Yourself – Be a Bold Team Player – Be Leonardo
Once you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!
To assume responsibility for the overall management of the administration function within the Sales department, including scheduling appointments, handling telephone enquires and providing general support to the Sales Team. To be an Exceptional Sales professional in your territory who maximises revenue and achieves set sales target
Key Job Responsibilities
• Making sure all clients are responded to promptly and effectively.
• Driving new business in the managed and corporate managed segments.
• Seek feedback from key clients and communicate back to General Manager and Head of department.
• Continually developing new knowledge and skills to ensure best practice sales delivery.
• A thorough knowledge and consistent delivery of the “make a difference standards” in the Inn. A thorough knowledge of the Leonardo Hotel product and the organisation.
• Working and co-operating with colleagues to maximise revenues at all times.
• Ensure the Sales department is always prepared for business.
• Being aware of potential highs and lows in the business and planning for them.
• Identifying, communicating and actioning all sales leads.
• Following company control procedures in accordance with the company Internal audit requirements.
• Member of the Leonardo Hotel Revenue Generating Team.
• Servicing of existing Key Accounts for the Leonardo Hotel Group.
• Identify and develop new Key Corporate Accounts for the Leonardo Hotel Group.
• Servicing of Key Conference Clients within your territory.
• Identify and develop potential Key Conference Clients.
• Ensure systems for accurate processing, distribution, and recording/filing and follow up of all sales correspondence, including the execution of contracts, quotations, confirmations and cancellations.
• Complete a monthly sales report as appropriate
• Complete monthly statistical reports for accurate tracking of corporate business.
• Ensure the accurate maintenance of all sales databases – Corporate & Conference Responsible for site inspections for potential corporate accounts and potential conference accounts.
• Liaise with the other Sales Managers within the Leonardo Hotel Group and Hotel's departments – reservations, front office etc.
• Communicating and cooperating with management colleagues.
• Being aware of VIPs and show rounds, communicating this to the teams within the Bar, Restaurant and Conference.
• Ensuring that safe and healthy working practices are implemented at all times
• Awareness of the emergency procedures, full knowledge of the fire manual, and to ensure that all staff and supervisors are similarly aware
• Upkeep of equal opportunities policy to ensure that there is a positive culture and neutral working environment.
Knowledge Required
• An awareness of hotel corporate and conference sectors.
• Strong knowledge of Microsoft office (in particular excel).
• An understanding of Opera / Fidelio PMS systems to include Sales & Catering
• Keep abreast of industry news / performance / relevant new initiatives.
Key Performance Metrics
• Positive contribution to the department meeting.
• Attendance at training sessions and willingness to develop skills and knowledge
• Feedback from clients and guests
• Contribution to the department achieving revenue and sales targets.
• Positive contribution to the hotel's overall TLC scores
Some of the perks our Sales Support & Entertainment Hub Administrator could enjoy include:
Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Sales Support & Entertainment Hub Administrator?
We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!
