Victim Advocate (Client Assistance Specialist, Grade 20)

Please note: The salary range above represents this position’s earning potential. The anticipated hiring range for this position will be $67,672 to $98,010, based on the candidate’s qualifications and experience. 

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County’s public health and human services that meets the needs of our community’s most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

Behavioral Health and Crisis Services is seeking a highly motivated and experienced Client Assistance Specialist to join our Trauma Services team. In this role, you will provide comprehensive victim advocacy services to survivors of domestic violence, sexual assault/rape, human trafficking, and general crimes including homicide, physical assault, etc.

This position plays a crucial role in helping survivors of domestic violence, sexual assault/rape, human trafficking, and general crimes including homicide, physical assault, etc. to overcome challenges and help them heal and better integrate into life after victimization. The client assistance specialist is responsible for but not limited to the following:

Bilingual applicants in Amharic, Korean, French or Spanish languages are encouraged to apply.

This position requires the ability to attend meetings or perform work at locations outside the office. 

Work Schedule: Flexibility is required, as client needs, court schedules, hospital response, or crisis situations may occasionally require evening or weekend hours.

Education: Graduation from an accredited college or university with a Bachelor’s Degree. 

Experience: One (1) year of experience in human services that involved substantive client contact and service delivery through direct assistance or referral.  This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service. 

Substitutions: An equivalent combination of education and experience may be substituted. 

Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas: