Youth & Family Resource Coordinator

Description

Compensation

We’ll pay you an annual salary of $60,000 to $63,000.

About the Job

The Youth and Family Resource Coordinator will support JFS clients and their caregivers by connecting them to information and resources that address their individual needs. With the goal of enhancing mental health and wellbeing among youth (6-18) and young adults (18-25), the Youth and Family Resource Coordinator will foster community partnerships, make appropriate referrals, and educate clients about the resources available to them.   

You’ll wow us by masterfully performing the following key duties and responsibilities:

Essential functions:

• Needs Assessment and Service Planning – Uses a compassionate, strengths-based lens to build trusted relationships with youth, young adults, and caregivers. Identifies clients’ needs, existing resources, and barriers to care. Partners with clients to develop service plans with measurable short- and long-term goals. 
• Referrals and Resources – Improve access to critical services as a subject matter expert for young adult clients and the parents of youth clients seeking support across mental health, medical, educational, developmental, and community-based systems. Provides guidance regarding mental health services, psychological evaluations, speech and occupational therapy, specialized healthcare providers, parent education opportunities, benefits programs, and social service support. Educate clients and caregivers on provider options, referral processes, insurance considerations, costs, waitlists, and service expectations. 
• Client Advocacy – Helps clients and caregivers effectively navigate healthcare, behavioral health, educational, and community support systems. Acts as a point of coordination among clients, JFS clinical staff, schools, community providers, and other stakeholders, as appropriate. Facilitates communication and information sharing to reduce service gaps and improve continuity of care. Proactively maintains ongoing engagement with clients to monitor progress, reassess needs, and promote service utilization.  
• Internal Collaboration – Partners closely with JFS clinical team and other Shalom Austin departments staff to coordinate care and ensure client needs are addressed holistically. Participates in staff meetings, trainings, supervision, organizational initiatives, and offers coverage when needed. 
• Documentation and Program Data – Maintains accurate, timely, and confidential records of client interactions, service plans, referrals, follow-up activities, and outcomes in alignment with established systems and processes. Monitors clients’ needs over time and contributes data-driven insights to support grant reporting and quality improvement efforts. Utilizes tools that assess service delivery and capture goal progress. 
• Community Partnerships and Outreach – Develop, cultivate, and maintain strong working relationships with healthcare, mental health, educational, governmental, and nonprofit organizations throughout the Greater Austin area. Expand and maintain an up-to-date network of community resources and referral partners to support clients. Represent JFS at community meetings, conferences, outreach events, and professional networking opportunities.  
• Other duties as assigned.
  

Work environment: Must have the ability to perform in-office and/or remote telehealth social services, in accordance with agency policies. For those working remotely, a private space is necessary to maintain client confidentiality.

Travel: Must be able to travel between JFS locations

Physical demands:  Must be able to meet routine office physical demands including climbing stairs, carrying up to 20-pound objects and possessing the dexterity and vision to operate office computers and equipment. 

Availability:  Full-time (40 hours). May be required to attend occasional organization events and programs that occur outside typical business hours.

Our great benefits

• We’ll provide a FREE membership to the fitness and aquatics center, and offer you discounts on programs, including personal training.
• Bimonthly group consultation with a team of licensed therapists.
• Enhanced access to social services which provide wrap-around care for your clients.
• We are a learning organization! Our staff have regular opportunities for training and continuing education. Funds for continuing education available.
• We offer outstanding medical insurance coverage through Cigna, and we’ll pay over 80% of the premium cost of our base plan on your behalf.
• You will have the option to contribute to our 403(b) with and the opportunity for a company match.
• We provide life and long-term disability insurance, and we pay 100% of the cost for you.
• We will give you lots of paid time off. First-year employees receive: 18 days of paid time off, and more than 15 Jewish and Federal holidays.
• We’ll offer you up to a 50% discount for your kiddos in our amazing early childhood program, as enrollment allows.
• You will have access to our amazing Employee Assistance Program (EAP).
• We understand that you need a work/life balance and that you have commitments outside of the workplace, so we’ll do our very best to offer you some flexibility in your work schedule.
• We’ll provide you with the opportunity to make a difference in the Central Texas Jewish community every day.

Requirements

Required Education and Experience   

• Bachelor's Degree in related field or equivalent combination of education and relevant experience may be considered. 
• Understanding of client advocacy and mental health systems, either from educational or personal background. 
• Minimum of 2 years of professional experience working with children, adolescents, young adults, and/or families in healthcare, behavioral health, education, social services, nonprofit, or community-based settings.  

Essential Qualifications 

• Excellent time management and interpersonal communication skills. 
• Experience providing assessment services, case management, and/or community outreach. 
• Demonstrated ability to engage clients with empathy, professionalism, and cultural humility. 
• Familiarity with common mental health challenges faced by children, teens, young adults, and/or families. 
• Experience navigating healthcare, mental health, and/or educational systems  
• Strong understanding of community resources, service systems, and referral processes.  
• Adheres to legal and ethical standards of care, including scope of practice, client privacy and record-keeping, HIPAA, and cultural humility. 

Preferred Qualifications: 

• Ability to work both independently and with a multi-disciplinary team 
• Comfort and competency in meeting with clients virtually 
• Cultural competence with Judaism or Jewish culture   
• Remarkable professional references 

Please note that successful candidates for this position may be subject to a background check as part of the hiring process. will be used to assess eligibility for employment. Any discrepancies may result in the withdrawal of the job offer or termination of employment. All information will be handled confidentially and in accordance with applicable laws.