(AME4438) Sr. Technical Product Owner

POSITION IS LOCATED IN TORRANCE, CA

Key Responsibilities:
We are the Digital Product Team for distinguished Finance websites, the customer service agent console, Salesforce platform capabilities, payment workflows, customer communications platforms, and other digital application tools. We are looking for an entrepreneurial Sr. Product Owner with strong technical product ownership experience across customer-facing digital applications, Salesforce platform capabilities, payments, and integrated enterprise tools. You maintain high standards for large application and platform launches by validating technical scope, system quality, implementation readiness, release dependencies, cost impacts, and delivery feasibility. You oversee product design, technical requirements, application development, testing strategy, launch readiness, and warranty support by ensuring delivered functionality aligns with approved system behavior, platform standards, and technical specifications. You also maintain high standards for production support, including uptime, operational continuity, technical root-cause analysis, system impact assessment, prioritization of incidents and defects, and validation of permanent remediation plans. You are comfortable leading cross-functional technical product teams despite ambiguity, evaluating alternative solution approaches, and adapting implementation strategy as platform, integration, compliance, or business conditions change.

As such, daily tasks include:

• leading the Product Management team in defining technical product requirements, system behavior, application priorities, and implementation strategy for digital platforms
• working with CX, business, development, architecture, Salesforce, data, and testing resources to analyze business needs, define technical and functional requirements, write user stories and acceptance criteria, validate application behavior, and support delivery and testing of digital functionality
• meeting with leadership to articulate the art of the possible, present technical solution options, evaluate feasibility, explain system impacts, and obtain alignment on application/platform initiatives
• maintaining platform operations by monitoring system health, utilization, technical debt, platform capabilities, license impacts, capacity constraints, cost drivers, and improvement plans for Salesforce and related digital tools
• Analyze application architecture, Salesforce capabilities, payment workflows, customer communication workflows, data flows, and integration dependencies to define scalable product and platform requirements
• Evaluate alternative technical solution approaches and recommend implementation options based on feasibility, scalability, risk, compliance, customer impact, and platform fit
• Define and maintain technical acceptance criteria, system behavior specifications, release readiness criteria, and traceability between requirements, user stories, test cases, and delivered functionality
• Partner with architecture, engineering, QA, security, compliance, Salesforce, and data teams to validate technical design, integration strategy, platform standards, and production-readiness
• Assess technical debt, platform health, performance, defect trends, and operational risk to prioritize application improvements and permanent remediation plans

What Will This Person Be Working On:

• We are improving our digital applications and platforms through large technical projects, application enhancements, system integrations, and production support requiring technical analysis, solution design, and implementation planning
• FINANCE WEBSITES - Support Finance customers in the digital web channel. Expand self-service functionality by defining application requirements, account management workflows, payment-related capabilities, integration impacts, security/compliance considerations, and system behavior that enables customers to manage their accounts online
• FINANCE MOBILE APP - New channel to launch soon. Support launch of a mobile app channel by defining technical and functional requirements, payment workflows, integration points, testing needs, launch readiness criteria, and customer-facing application behavior
• AGENT SERVICE CONSOLE + AGENT KNOWLEDGE - Customer service representatives use the console to serve customer requests. Define and validate console workflows, Salesforce capabilities, data requirements, system behavior, knowledge architecture, and integration impacts. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs
• CUSTOMER COMMUNICATIONS + MARKETING CLOUD PLATFORM - Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of the technical platform, data-driven templates, message configuration, integration dependencies, technical standards, and reusable communication components

Must-Have Skills:

• CUSTOMER FACING + PAYMENTS EXCELLENCE - This role has direct technical product ownership of prominent customer-facing digital tools visited by millions of customers. We seek candidates who have delivered scalable, high-quality digital application experiences for top brands. A strong plus, you understand quality assurance, testing strategy, payment processing workflows, financial services or captive finance industry requirements, and validation of system behavior against business, technical, and compliance requirements.
• ROADMAP + DECISION MAKING - This is a strategic senior-level role that develops 3-year product and platform roadmaps as a catalyst for change, helping transform current digital tools into next-generation application and platform capabilities. You are comfortable with ambiguity, adapt to changing conditions, and are fundamentally analytical, using product data, platform metrics, defect trends, utilization data, and technical constraints to generate insights and guide product and implementation decisions. You perform decision analysis on tool and vendor selections by evaluating technical capabilities, integration requirements, scalability, security/compliance impacts, implementation complexity, and platform fit.
• PEOPLE SKILLS - This self-starter is a leader supporting Product Owners and Business Analysts in translating business needs into technical requirements, user stories, acceptance criteria, system behavior specifications, and implementation priorities. This role also works with UX and testing resources to validate user experience flows, application behavior, test coverage, defect resolution, and release readiness. The role leads agile scrum teams by managing technically detailed backlogs, clarifying requirements, resolving application and integration dependencies, and engaging development, marketing, legal, and other business / IT / enterprise stakeholders in a large matrix organization. You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholders on technical requirements, solution options, system impacts, implementation risks, and release decisions.
• PLATFORM STRATEGY SALESFORCE - You hold robust Salesforce product and technical platform expertise and credentials. Utilize the Salesforce platform roadmap, release capabilities, configuration options, integration patterns, and technical constraints to maximize the product roadmap. Care and feeding of the technical platform that enables customer activity on the websites, including platform configuration, system health, integration dependencies, technical debt, reusable components, and improvement plans. Create and monitor platform health, utilization, technical debt, defect trends, performance, adoption, and other metrics, and develop improvement plans to strengthen system reliability and platform scalability.
• BA/BS degree
• Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
• Salesforce certifications PREFERRED. Else ability to gain Salesforce Admin or relevant Salesforce product/platform certification by year 1 MINIMUM

Business/Technical Experience:

• 5-8 years of product management, technical product development, or digital product operations experience with customer-facing top brand (Fortune 500) digital applications or platforms
• 5-7 years of leadership experience guiding mixed product and technical teams: business / IT, internal / external, onshore / nearshore / offshore
• 2-5 years of experience with customer-facing top brand digital products, including web, mobile, Salesforce, payments, customer communications, or service-console platforms.
• 2+ years of product/platform roadmap and technical planning experience. Experience supporting tool and vendor selection from identification of options through evaluations and RFI/RFP selection by assessing technical capabilities, integration fit, scalability, implementation complexity, and platform impacts.
• 2+ years of direct or matrix leadership experience guiding associates, Product Owners, Business Analysts, UX, testing, or technical delivery resources
• 2 years of payments, financial services or captive finance industry experience preferred
• Ability to inspire the art of the possible and improve upon the status quo by identifying technical platform improvements, customer-facing application enhancements, and next-generation digital capabilities
• Ability to influence executive management with effective verbal and written communications; strength in advocating for business/IT needs, user experience, technical feasibility, platform standards, implementation tradeoffs, and system quality
• Development of budget plans by estimating technical scope, platform costs, vendor/tool impacts, implementation options, licensing impacts, and resource needs
• Mobile app experience (PREFERRED)
• A stable work history with large enterprise organizations

The hiring range for this position is $74.00 to $81.00 per hour, which factors in various geographic regions. The base pay rate actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors.