Facilities Operation Manager

1. Contract Management & Client Relationship

• Serve as the primary point of contact for client on all contractual, operational, and service delivery matters.
• Ensure full compliance with contract specifications, KPIs, SLAs, and statutory requirements.
• Manage contract performance and address any service gaps, non-conformances, and client feedback promptly.
• Lead monthly operational reviews, management meetings, and performance reporting sessions with Client.
• Review and manage variation orders, lifecycle replacement requests, ad-hoc works, and improvement initiatives.
• Provide strategic recommendations to improve operational efficiency, service quality, and customer satisfaction.

2. Operations Leadership

• Oversee the day-to-day facilities management operations across all assigned LTA sites.
• Direct and support the four Supervisors cum FSMs in delivering operational excellence at their respective locations.
• Monitor maintenance activities, building performance, asset reliability, and service standards.
• Ensure all critical building systems remain operational with minimal disruption to business operations.
• Coordinate resources and manpower across sites to address operational demands and emergency situations.

3. Team Management

• Lead, mentor, and manage the performance of four Supervisors cum FSMs.
• Conduct regular operational reviews, coaching sessions, and performance evaluations.
• Ensure adequate staffing levels and succession planning for key operational positions.
• Promote a culture of accountability, teamwork, safety, and continuous improvement.
• Develop staff competencies through training and professional development initiatives.

4. Fire Safety & Regulatory Compliance

• Oversee the fire safety management framework across all assigned Client’s premises.
• Ensure Supervisors cum FSMs perform their statutory duties in accordance with SCDF requirements.
• Monitor the validity of statutory licences, inspections, certifications, and maintenance schedules.
• Ensure compliance with:
  • Fire Safety Act
  • Workplace Safety and Health Act
  • Environmental regulations
  • Building and facility management requirements
  • Client-specific operational procedures

5. Vendor & Service Partner Management

• Manage the performance of maintenance contractors, specialist vendors, and service providers.
• Review contractor KPIs and service quality regularly.
• Ensure all contractors comply with safety requirements, permit-to-work procedures, and site regulations.
• Conduct audits and inspections to verify compliance with contract obligations.

6. Financial & Commercial Management

• Manage operational budgets and expenditure.
• Review quotations, procurement requests, and subcontractor claims.
• Monitor budget utilisation and identify opportunities for cost optimisation.
• Support annual budgeting, forecasting, and lifecycle replacement planning.

7. Incident & Risk Management

• Lead the management of major incidents, service disruptions, and emergency situations.
• Ensure timely investigation, reporting, and closure of incidents.
• Oversee business continuity planning and emergency preparedness programmes.
• Review risk assessments, safe work procedures, and corrective action plans.

8. Reporting & Performance Management

• Prepare and present monthly operational reports, KPI dashboards, and management summaries.
• Analyse service performance trends and implement improvement initiatives.
• Monitor service requests, defects, complaints, and corrective actions.
• Ensure timely submission of all contractual reports and deliverables.

Requirements

Qualifications

• Degree or Diploma in Facilities Management, Engineering, Building Services, or related discipline.
• Fire Safety Manager (FSM) certification preferred.
• SCEM, Green Mark Facility Manager, or equivalent FM-related certifications will be advantageous.

Experience

• Minimum 8 years of Facilities Management experience.
• Minimum 5 years in a managerial role overseeing multiple sites and teams.
• Experience managing government-sector or large-scale integrated facilities management contracts preferred.
• Proven experience in contract administration, stakeholder management, and service delivery management.

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