Quality Manager (On Site, Pine Brook, New Jersey)

Description

Why MaxLite?

For nearly 35 years, MaxLite has led the industry in energy-efficient lighting solutions. As an early innovator in LED technology, we offer a comprehensive portfolio of advanced indoor and outdoor LED lamps and luminaires under the MaxLED® brand. A three-time ENERGY STAR® Partner of the Year, we continue to push the industry forward through innovation, research, and operational excellence.

Our vision is simple: Transform the way people experience light. Guided by our values of mutuality, efficiency, responsibility, innovation, and teamwork, we strengthen our position as a trusted lighting and controls solutions provider — delivering high-performance products backed by superior service and lifetime support.

Ease of doing business is our core priority at MaxLite. We cultivate strong partnerships and streamlined operations to provide responsive service, reliable solutions, and long-term value to our customers. We empower our employees with the tools, autonomy, and support to make meaningful contributions and continuously improve how we serve the market.

Job Description:

The US Quality Control Manager is a hands-on, field-focused role responsible for managing product quality performance across the U.S. market, with a primary emphasis on field failures and warranty claim resolution.

This position is not focused on supplier or factory quality management. Instead, it is dedicated to addressing in-market product performance issues, including diagnosing field failures, managing warranty (RGA) claims, and driving root cause resolution. A key part of the role is to identify issues arising in the field and, under the leadership of the QC Director, collaborate with the China QC Manager to provide the foundational data needed to address and resolve these issues.

This role owns the end-to-end warranty and field quality process, from initial failure intake through root cause analysis and corrective action. While carrying a manager title, this position requires direct, hands-on involvement in field investigations, site visits, and technical troubleshooting.

The ideal candidate must have strong experience in the LED lighting industry, particularly in field issue resolution, product troubleshooting, and warranty claim handling, and be comfortable operating both strategically and tactically in a fast-paced environment, as well as travel for on site support as required.

Key Duties & Responsibilities:

Field Quality & Warranty Ownership

• Own and manage the U.S. warranty claim (RGA) process from intake through resolution 

• Lead field failure investigations and ensure timely issue resolution 

• Analyze warranty data and failure trends to identify systemic product issues 

• Drive root cause analysis (RCA) and implement corrective/preventive actions (CAPA) 

Hands-on Field Investigation

• Conduct on-site field visits to investigate product failures and validate issues 

• Perform hands-on troubleshooting of LED fixtures, drivers, and control systems 

• Work directly with contractors, distributors, and end users to resolve issues 

• Travel as needed to support critical field cases 

Technical Support & Escalation

• Provide advanced technical support for lighting products, installations, and controls 

• Manage and resolve escalated technical and quality issues 

• Troubleshoot installation errors, wiring issues, and product performance failures 

Quality Monitoring & Reporting

• Track and report warranty KPIs, failure rates, and quality metrics 

• Provide regular updates and insights to Global Quality leadership 

• Identify recurring issues and drive continuous improvement initiatives 

Cross-functional Collaboration

• Collaborate with global QC, engineering, and product teams 

• Provide field feedback to support product improvements and NPI (New Product Introduction) 

• Support corrective actions with internal and external stakeholders

Perform all other duties as assigned

Requirements

What We Look For:

• Bachelor’s degree in electrical engineering or related field 

• 7+ years of experience in the LED lighting industry 

• Hands-on experience with lighting products, systems, and field installations 

• Direct experience handling lighting product warranty claims (RGA)

• Proven experience in field failure analysis within the lighting industry 

• Strong knowledge of LED fixtures, drivers, sensors, and lighting control systems 

• Familiarity with NEC, UL, and building codes 

• Strong problem-solving skills with experience in root cause analysis (RCA) 

• Ability to work independently in a hands-on, field-oriented role 

Work Environment & Role Demands:

• This is an on-site position required to work out of our Pine Brook, NJ Headquarters, Monday through Friday, 5 days per week 
• Must be able to commute to the work location, and to customer sites for on site support as needed
• Must be able to travel depending on business needs (Train, Plane, Car)
• Must be able to walk, talk, sit, stand, bend, listen, type, read
• Must be able to push, pull, lift up to 25 pounds on occasion
• Must be eligible to work in the United States 

Career Progression & Growth at MaxLite:

At MaxLite, roles are built with long-term growth in mind. Career progression at MaxLite is performance-driven and aligned with business objectives — giving high-performing employees the opportunity to grow alongside a company that continues to innovate and expand.

During the first 6 months, successful employees will master MaxLite’s products and processes, establish credibility across teams, internal and external stakeholders, and consistently deliver against performance expectations and key objectives. 

By the end of year one, employees are expected to operate independently within their role, demonstrate consistent performance, and begin contributing at a broader level through expanded responsibilities, process improvement, or cross-functional collaboration. 

Year 3 and beyond, high-performing employees may take on increased scope, leadership of projects or initiatives, mentorship of peers, or transition into advanced, specialized, or leadership roles aligned with business needs and individual strengths.

We don’t just fill roles — we invest in people and build careers:

MaxLite offers competitive compensation, robust health and wellness benefits, paid time off, including holidays and flex days (for HQ-based employees), a 401(k) with company match, and a collaborative environment designed to support growth and meaningful contribution.

Equal Employment Opportunity Statement

MaxLite is an Equal Opportunity Employer and provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, military status, or any other characteristic protected by applicable federal, state, or local law. MaxLite strictly prohibits discrimination, harassment, and retaliation in any aspect of employment.

Reasonable Accommodation

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, MaxLite provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, unless doing so would cause undue hardship. This policy applies to all aspects of employment, including the application and interview process. Applicants requiring accommodation should notify Human Resources.

Work Authorization

MaxLite does not provide visa sponsorship or support for employment-based work authorization. Applicants must be legally authorized to work in the United States at the time of hire and must not require current or future sponsorship.

At-Will Employment

Employment with MaxLite is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Nothing in this job description or related materials should be construed as a contract of employment