Senior Director, Program Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Director, Program Manager

What does a successful Senior Director, Program Manager do at Fiserv?

Fiserv is a recognized leader in helping businesses grow through state-of-the-art merchant solutions. If you are passionate about helping small, medium-sized and enterprise businesses grow and prosper, join a team that is developing valuable solutions designed for our growing base of 1.5M merchants.
Did you make a purchase today at your favorite coffee shop or a local boutique?  If you did, there is a good chance that Fiserv and Clover powered and protected that transaction – something we do millions of times every day.

You will be responsible for helping to define and execute on a holistic strategy across both Clover and Carat platforms to grow existing and new products that drive sustainable revenue growth over the next 5 years. The role will evaluate market forecast and long-term trends, collect competitive intelligence, drive cross-functional business processes, and maintain business model innovation.  The role will actively engage and partner with Finance, Product Management and Technology to ensure the success of priority business initiatives.

What you will do:

• Identifying / accessing and acting on a comprehensive build / buy / partner strategy to accelerate growth of the business.  This Includes identifying and driving key products / innovations where we can differentiate and provide meaningful value for both SMB’s and Enterprise clients.

• Working cross functionally to identify optimal business development, sales, commercialization, implementation framework / operating model to drive faster growth of key products.

• Building robust business cases, market intelligence, etc. to help the team identify emerging trends and prioritize opportunities and key initiatives.

• Develop and maintain timely, relevant business / market intelligence and product KPI reporting.

• Managing / owning key strategic initiatives and products as assigned.

• Leveraging data and analytics to prioritize investments and track performance.

• Ideal on-ramp for future product P&L / GM leader

Critical Skills

• Strategic Leadership - This successful candidate will be able to provide quality recommendations for problems that might not even be defined, by understanding and analyzing complex issues

• Client Focus – The position holder will understand that the Business Leaders are their clients. This person must be able to manage expectations and lead a team to drive results while working with very demanding stakeholders.

• Collaboration & Influencing - This person must utilize communication skills to effectively influence across functions and business units as well as across different leadership levels

What you need to have:

• A bachelor’s degree is required; MBA is strongly preferred

• 8+ years’ experience, with significant specific experience in the strategic planning & business development dimensions of role as defined.

• Ability to synthesize complex data to deliver recommendations at executive levels

• Broad general management mindset and strong business and analytical acumen

• Ability to work and influence in a complex cross functional environment

• Proven experience building relationships with external and internal stakeholders, across all levels of the business

• Outstanding presentation, influencing and communication abilities

• Entrepreneurial / strategic mindset and demonstrable experience building and transforming a businesses and its products.

• Experience in Financial Services/Payments strongly preferred

Travel Required: up to 30%

Salary Range

$155,000.00 - $258,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.