Front Office

Description

Position Summary: 

Check in patient/collect copayments/Greets all patients presenting a warm and caring environment

Essential Duties and Responsibilities.

The essential functions include, but are not limited to the following:

• Greet Patients
• Verify patient demographics and insurances
• Update any changes in EMR (patient’s account)
• Scan insurance card(s)
• Notify Billing Department of insurance changes/additions
• Collect, post, and balance copays/deductibles/payments
• Generate receipt for payments
• Notify appropriate department of patient arrival
• Reconcile/ Batch receipts with posted balances in EMR
• Schedule appointments
• Answer phones
• Cross train new front desk personnel
• Other tasks as assigned based on organizational needs

Requirements

Requirements:

Qualification Requirement:

• Ability to apply common sense understanding to carry out detailed written or oral instructions.
• Ability to deal with problems involving occasional, last-minute changes in generally standardized situations.

Education/Training/Experience requirement:

• High school diploma or a GED
• Six months related experience and / or training

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to speak/listen. The employee frequently is required to use hands, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.