Concierge

Description

The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. The Concierge is responsible for assisting the business office with daily operations and any administrative task that needs to be completed. 

Essential Duties & Responsibilities:

• Functions as the main resource center to all callers, guests, and vendors.
• Ensures accurate visitor check in through the visitor check in process.
• Assists all residents, guests and employees at the temperature kiosk.
• Produces visitor reporting as needed.
• Initiates emergency codes as per safety guidelines.
• Receives and provides direction to visitors while ensuring customer satisfaction.
• Proactive, approachable and solution focused.
• Keep updated on all processes, procedures, and company announcements.
• Receives mail, sorts, and ensures timely delivery.
• Performs clerical duties and aids on projects as needed.
• Carries out telephone answering, and reception duties as required.
• Greets residents and visitors. Answer’s inquiries and gives directions.
• Handles entering all workorders from families and staff
• Collates brochures for the sales/marketing department and administrative tasks as needed.
• Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed.
• Updates the Resident Phone List and Roster daily; Guest and Sign-In Logs, as necessary.
• Manages appointments for residents and family members such as; but, not limited to hairdresser, transportation, specialist, etc.
• Maintains and keeps desk and entry area neat and organized.
• Maintains adherence to all company personnel policies and established operating policies and procedures.
• Performs other related duties as assigned.

Requirements

Required Skills & Abilities: 

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Able to concentrate with frequent interruptions. 
• Able to talk and hear effectively to convey instructions and information to residents and team members.
• Able to work under stress and in emergency situations. 
• Excellent time management skills with a proven ability to meet deadlines.
• Extensive knowledge of office administration, clerical procedures, and recordkeeping systems.
• Proficient with Microsoft Office Suite or related software.

Education & Experience:

• High school diploma or GED.
• Hospitality experience a plus.
• One to three years of customer service experience and/or training; or equivalent combination of education and experience.

Physical Requirements: 

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
• Able to stand or walk 75% of the day. 
• This job operates in a professional office and senior living environment. This role routinely uses standard office equipment.
• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases and other conditions. 
•  Use personal protective equipment and supplies when needed: