- Salary
- $23 – $25/hr
- Location
- Irving, TX
- Department
- IT
- Source
- Paylocity
Description
Description
ESSENTIAL FUNCTIONS:
Coordinate measure appointments:
- Gather required information from sales
- Schedule the measure with the provided contact
- Prepare all required paperwork, tools and transportation
Coordinate field issue appointments:
- Gather required information from sales and Engineering on best way to fix field issue
- Schedule with the provided contact
- Prepare all required paperwork, tools and transportation
Perform field support requirements:
- Photographing the RTU in question
- Capturing all required dimensions
- Note any obstructions, special features, etc.
- Document what issue was with pictures and description uploaded to the MER.
Document measure and field issues details:
- Create a drawing using the captured dimensions
- Upload drawing, photographs and other details to the appropriate job tracker
- Inform the Inside Sales Account Manager that the measure has been completed.
- Phone and computer work to coordinate and document measures and field work.
PERFORMANCE MEASURES:
- Embraces and promotes CDI values
- In general, is responsible for accurately performing the functions of all field support tasks.
- Customer satisfaction
Requirements
QUALIFICATIONS:
- Must be able to load, unload and handle a 65 lb. extension ladder
- Must be able to carry 30 lb. tool bag
- Must be able to work in conditions from 0 F to 100 F
- Must be able to talk with customers and coordinate what is needed to fix the issue.
- Demonstrated application of CDI core values.
WORKING CONDITIONS / PHYSICAL DEMANDS:
- Must be able to load, unload and handle a 65 lb. extension ladder
- Must be able to carry 30 lb. tool bag
- Must be able to work in conditions from 0 F to 100 F
