Host/Hostess

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About the role of Host/Hostess

The Host/Hostess is responsible for greeting guests upon arrival, managing reservations, and ensuring a smooth flow of patrons into the dining area. The Hostess plays a crucial role in creating a welcoming environment and ensuring guests are seated comfortably. This role requires excellent customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.
 

What you will do:

• Welcome guests as they enter the establishment with a friendly and courteous demeanor. Ensure guests feel valued and appreciated.

• Manage the seating of guests according to the availability, ensuring they are seated in a timely manner.

• Handle reservations, ensuring that they are logged correctly and that guests are seated according to their reservation time.

• If the establishment is busy, manage waitlists and provide accurate wait time estimates.

• Take incoming calls, provide information about the restaurant, and assist with reservations or inquiries.

• Assist guests with requests, provide information about menu options, and ensure a pleasant dining experience.

• Address guest concerns or issues professionally, escalating them to the manager when necessary.

What you bring:

• Fluency in both Spanish and English is required to effectively communicate with diverse guests and staff.

• A minimum of two (2) years of experience working in the Food & Beverage industry is essential for this position.

• A minimum of one (1) year of experience in a luxury hotel or a similar high-end hospitality environment is highly preferred and considered a valuable asset.

• Must be able to stand for extended periods and walk around the establishment for the duration of the shift, ensuring smooth operations.

• Must maintain a polished, professional appearance at all times, adhering to the company’s dress code and grooming standards.

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What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level          

• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort

• Uniforms:   Complimentary Dry Cleaning for Employee Uniforms        

• Training & Development: In-house training workshops for line and management employees

• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

*This job requires applicants to have current work authorization in Mexico*

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures. 

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

Service Culture  

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.  

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas: 

• Hotel Site: https://www.fourseasons.com/es/loscabos/

• Instagram: #fsloscabos