- Location
- ESP - Madrid - Multiple OpCo, Spain
- Type
- Full-time
- Department
- Engineering
- Source
- Workday
Description
Job Description:
Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
Job Requirements:
• A few years of Service Desk experience within an international environment.
• Experience in Servicing and Installing Equipment, Computers, Software and Broad technical IT knowledge in the end-user area and a basic understanding of network and server technologies.
• Strong service oriented attitude.
• Solid communication and interpersonal skills with a focus on listening and questioning skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
Operating Company:
DEXISEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
