Senior Account Manager, Commercial Lines

About HUB  

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. 

Why Choose HUB?  

Throughout our network of more than 600 HUB offices in North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. 
 

We are the perfect fit if you: 

• are seeking a progressive work environment at a rapidly growing organization 

• have a desire to help others protect their future 

• have an entrepreneurial spirit and are challenged by the opportunity to grow the business  

• are focused on learning and development to enhance your industry knowledge and expertise 

• are a self-starter willing to invest time and energy to learn the technical aspects of our business 

• believe in integrity and building success by developing relationships with others 

Summary  

The Senior Account Manager manages a book of insurance business, and provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, and supports Producers and/or Account Executives in obtaining, maintaining, and expanding business.  Will also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures. 

Job Duties 

• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB’s best practices and standard procedures.  

• Manages and grows the revenue for a book of accounts utilizing all of HUB’s capabilities and value-added services. 

• Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability.  

• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients.  Makes appropriate recommendations to clients in response to those changes independent of manager approval. 

• Acts as liaison between clients and insurance carriers to resolve service issues.  Negotiate with underwriters and carriers to solve problems.  Troubleshoots claims and billing issues. 

• Responsible for overall retention of accounts in assigned book of business. 

• Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals.  Identifies and follows-up on cross-selling opportunities when appropriate. 

• Participate in and/or lead client meetings on a regular basis.  

• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems Ensures the accuracy of data in those systems. 

• Travels on company business as required. 

• Prepares reports for management as required. 

• Handles preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts. 

• Attends industry related continuing education training and courses. 

• Performs other duties and projects as assigned. 

• Responsible for working with Team Leader to develop business acumen and technical knowledge. 

Qualifications 

• At least 5 years of experience and demonstrated proficiency in an insurance Account Management role in required lines.    

• Excellent oral and written English communications skills. 

• Superior customer service and problem-solving skills. 

• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems. 

• Ability to work in a team environment. 

• High level attention to detail is essential 

• Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required. 

• Some supervisory, project leader, or team leader experience preferred. 

• Currently licensed in good standing in required lines and states. 

• Current with all necessary CE credits in required lines and states. 

• Advanced professional designation highly desirable (e.g. AAI, ARM, CIC).