Representations Officer

We are working closely alongside a Local Authority in Southwark to assist with the appointment of a Representations Officer, on a 3-month contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £19.58 - £25.83 per hour

Summary:

The Parking Services & Network Management team at Southwark Council is looking for an experienced and dedicated Appeals and Representations Officer to investigate and respond to formal and informal representations, appeals, and complaints relating to Penalty Charge Notices (PCNs), parking permits, and parking suspensions. The successful candidate will use their knowledge of parking legislation and statutory processes to assess evidence and make fair, objective, and legally sound decisions.

Responsibilities:

• Investigate and respond to parking-related correspondence in line with statutory processes, KPIs, and council procedures.
• Prepare cases and present evidence at adjudication hearings with the Environment and Traffic Adjudicators (London Tribunals).
• Review and manage parking permit and suspension applications within specified timescales.
• Handle calls and emails within a specialist parking customer service environment.
• Identify trends in complaints and representations and provide feedback to management.
• Authorise cancellations and refunds in accordance with council policies.

Essentials:

• Previous experience in parking enforcement, appeals, and representations.
• Good knowledge of parking and traffic legislation, including statutory guidance and processes.
• Experience preparing evidence and attending or supporting adjudication hearings.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to assess evidence objectively.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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