Maintenance Supervisor

Description

The Maintenance Supervisor is responsible for managing the service operations of the apartment community. This includes meeting with and presenting various recommendations to owners and senior leadership, developing scopes of work, managing capital projects of all types, managing vendor relations, and analyzing properties with respect to capital needs, budgeting, and maintenance. This position is also responsible for overseeing the recruitment, training, and management of the onsite maintenance staff.

Responsibilities

• Lead by example and be a role model for the standards and behaviors consistent with the core values and culture of Jones Street Residential.
• Support the property in daily operational matters to ensure that the properties needs are met and that the JSR’s standards are upheld.
• Forecast expense needs and contribute to the annual budget planning and long-term capital planning.
• Manage the financial performance of the property in accordance with the established budget.
• Identify areas for improvement and communicate suggestions to improve efficiency, expense savings, productivity, and revenue generating ideas.
• Report difficulties such as employee performance, financial liability, and asset conditions that may place property operations in jeopardy.
• Resolve problems and escalate to the attention of Community Manager or Senior Management when necessary.
• Oversee the management of resident and property service requests to ensure work is completed correctly and timely.
• Utilize feedback to improve standard operating procedures and customer service.
• Periodically inspect work performed by other maintenance team members, contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
• Maintain adequate inventory of spare maintenance materials and work with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Complete monthly preventative maintenance procedures including routine property inspections of buildings, property and mechanical systems, and act to quickly address risks.
• Conduct regularly scheduled team safety meetings, keep up to date on all OSHA and other safety related laws and requirements to ensure property compliance.
• Demonstrate excellent customer service and interpersonal communication skills, effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and keep calm demeanor when addressing and resolving customer problems.
• Leads, develops, and train staff to meet established goals.
• Assist with staff development, including interviews, coaching, counseling and teaching to ensure that proper procedures are followed.
• Troubleshoot and repair HVAC, plumbing, electric, major appliances, and all other systems on property; handle tile work, carpentry and drywall repairs.
• Participates in on-call emergency rotation and respond to emergencies after hours as needed.

Requirements

• 5-7 years of experience in property maintenance management, other building maintenance or a related trade
• General contractor’s license preferred; licenses and/or certifications for HVAC, mold, asbestos removal, pool operation, electrician, construction, etc. preferred
• Employment history that demonstrates the application and usage of mechanical, electrical, plumbing, and/or HVAC maintenance and repair techniques
• Demonstrated management and supervisory skills necessary to lead, direct, evaluate, and mentor subordinate and peer employee staff
• Experience creating and managing a budget and/or P&L
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, to create and make presentations to senior management and staff
• Demonstrated proficiency in word processing, spreadsheet, and database management programs to complete required reports and employment documents
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information
• Proficiency with industry software, apps and computer programs, Yardi experience highly preferred
• Outstanding communication skills, both written and verbal
• Valid Driver's License