Police Volunteer Coordinator

EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Coordinates and implements the Police Department's Volunteer and Community Ambassador programs; coordinates volunteers performing a range of duties, from clerical to street patrol/report writing.

• Recruits new volunteers’ candidates; provides onboarding for volunteer staff; creates announcements, reviews applications, conducts interviews, and requests local background checks for new volunteer candidates; recommends placement in and disqualification from the program; creates and maintains files; assigns volunteer staff to various areas of assignment. 

• Coordinates and provides training to new and existing volunteer staff; creates training materials; selects training dates; provides training instruction or coordinates guest speakers; evaluates effectiveness of training; and adjusts training curriculum as needed. 

• Creates and maintains volunteer staffing and special events schedule including scheduling daily coverage, time off, vacation, and sick leave; coordinates volunteer activities and recognition functions including general meetings, appreciation luncheons, National Volunteer Week, celebrations, and team building activities.

• Manages budget expenditures and processes invoices for volunteer programs and activities; monitors program performance; maintains records and prepares statistical information; prepares related reports.

• Recommends and assists in implementing goals and objectives for the volunteer program; coordinates program activities with divisions, departments, and agencies; documents processes, procedures, and resources; implements policies and procedures.

• Answers questions and provides information and assistance to other agencies and the public, in person and by telephone.

• Attends and participates in community events including Citizen Academy, National Night Out and related events; ensures events are appropriately staffed with volunteers.

• Participates in professional group meetings; maintains awareness of new trends in Law Enforcement volunteer programs and incorporates new developments as appropriate.

• Performs related duties as assigned.

QUALIFICATIONS

Knowledge of:

• Basic law enforcement techniques and safety concerns.

• Basic principles and practices of municipal budget administration.

• Basic principles and practices of program development and administration.

• Operations, services, and activities of a volunteer program including recruitment, selection, and training principles and practices.

• Principles and practices of coordinating community events.

• Principles, practices, and techniques of community outreach efforts.

• Principles and procedures of record keeping.

• Principles of report preparation including general reports and crime reports.

• Techniques for effectively representing the City in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.

• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.

• Methods and techniques of preparing technical and administrative reports, and general business correspondence.

• City and mandated safety rules, regulations, and protocols.

• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.

• Diversity, equity, inclusion, and belonging concepts and principles, including their significance in organizational dynamics and the functioning of the City and their impact on fostering innovation and collaboration.

• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. 

• Current equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Analyze volunteer program effectiveness and make recommendations for change.

• Participate in the preparation and administration of assigned budgets.

• Plan and organize work to meet changing priorities and deadlines.

• Prepare clear and concise reports.

• Recommend and implement policies and procedures for providing assigned services.

• Recruit, onboard, train, and provide supervision, organization, and review the work of volunteers assigned to various functions in the Police Department.

• Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.

• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.

• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. 

• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

• Engage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies.

• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. 

Education and Experience:

Completion of the twelfth (12th) grade and three (3) years of experience involving the coordination and implementation of a volunteer program.

Licenses and Certifications:

• Possession of, or ability to obtain by the time of appointment, an appropriate, valid California driver’s license. This requirement may be waived for individuals who are unable to obtain a driver’s license due to a disability.