Centre Manager – Liberty House Clinic

Location: Liberty House Clinic, Luton
Salary: £45,000 – £50,000 per annum (DOE)
Hours: Full-time - 40 Hours per week
Organisation: UK Addiction Treatment – UKAT

About Liberty House Clinic

Liberty House Clinic is part of UK Addiction Treatment (UKAT), one of the UK’s leading providers of residential addiction treatment and recovery services.

Based in Luton, Liberty House provides a supportive and structured residential environment for individuals seeking treatment for alcohol addiction, drug addiction and associated behavioural and emotional difficulties.

We understand that every person’s recovery journey is different. Our approach is centred around compassionate, person-centred care, combining structured therapeutic programmes, one-to-one support, group therapy and recovery-focused activities to help clients understand their addiction, develop healthier coping strategies and build a strong foundation for long-term recovery.

Our multidisciplinary team works collaboratively to provide a safe, welcoming and recovery-focused environment where clients are treated with dignity, respect and compassion throughout their treatment journey.

Everything we do is guided by UKAT’s values of Understanding, Kindness, Accountability and Teamwork, ensuring these principles are reflected in both the care we provide and the way we work together as a team.

The Role

We are seeking an experienced and motivated Centre Manager to lead the day-to-day operations of Liberty House Clinic.

This is a key leadership position with responsibility for ensuring the centre delivers safe, effective and high-quality care while maintaining strong standards across compliance, safeguarding, health and safety, quality assurance and internal governance.

The successful candidate will provide strong operational and people leadership, creating a positive culture for both clients and colleagues while supporting staff development, service quality, client experience, occupancy and the continued development of the treatment programme.

This role would suit an experienced and confident leader with a background in health and social care, residential services, substance misuse, mental health, therapeutic services or another regulated care environment.

Key Responsibilities

As Centre Manager, you will be responsible for:

• Leading the day-to-day operations of Liberty House Clinic, including rota planning, client care, facilities management and overall service delivery.
• Ensuring the centre operates in accordance with UKAT policies, procedures, protocols, guidelines and quality standards.
• Maintaining compliance with CQC requirements, safeguarding responsibilities, health and safety legislation, confidentiality, information governance, medication management and other legal and regulatory obligations.
• Leading safeguarding processes, incident management, risk management and continuous service improvement.
• Maintaining high standards of quality, governance and compliance across all areas of the service.
• Contributing to the development, quality and effective delivery of the therapeutic recovery programme.
• Supporting the delivery of therapeutic interventions, group work, one-to-one support and recovery-focused activities.
• Supporting initiatives that promote social inclusion, independence, reintegration and sustainable long-term recovery.
• Compiling, monitoring and reporting service data accurately and within required timescales.
• Line managing, supervising and supporting employees, bank workers and volunteers to achieve agreed objectives.
• Ensuring colleagues receive effective induction, training, supervision and opportunities for continuing professional development.
• Supporting colleague engagement, retention and performance through visible, effective and compassionate leadership.
• Promoting a positive culture in which colleagues feel supported, accountable and empowered to deliver high-quality care.
• Maximising client retention and occupancy while maintaining appropriate standards of care and client safety.
• Maintaining up-to-date knowledge of good practice, regulatory developments and changes within substance misuse and the wider health and social care sector.
• Overseeing the health and safety of the building and ensuring any maintenance, facilities or safety concerns are identified, reported and addressed promptly.
• Working collaboratively with colleagues across UKAT and contributing to wider organisational priorities and continuous improvement initiatives.

About You

We are looking for someone who can lead with confidence, compassion and accountability.

You will be comfortable balancing the operational demands of a busy residential treatment environment while maintaining a strong focus on quality, compliance, client care and colleague development.

You will be an approachable and visible leader who can build strong relationships, motivate a multidisciplinary team and create an environment in which both clients and colleagues can thrive.

The successful candidate will:

• Have the ability to embrace new ways of working and support positive change.
• Manage their own time effectively and work confidently to deadlines.
• Work collaboratively as part of a wider team and openly share ideas, knowledge and experience.
• Be confident working independently and using their own initiative.
• Demonstrate excellent communication and interpersonal skills.
• Be confident managing challenging and sensitive situations.
• Demonstrate strong leadership, decision-making and problem-solving skills.
• Be flexible and responsive to the changing demands of a residential treatment environment.
• Be committed to their own continuing professional development and the development of others.
• Demonstrate behaviours aligned with UKAT’s values of Understanding, Kindness, Accountability and Teamwork.

Essential Qualifications and Experience

The successful candidate will have:

• A Health and Social Care Management qualification at QCF Level 5 or equivalent.
• Experience overseeing the operations of a centre, service or similar regulated environment.
• Experience within substance misuse, mental health, residential care, therapeutic services or a comparable health and social care setting.
• Experience supporting or delivering therapeutic interventions, including group work and one-to-one interventions within a substance misuse or related environment.
• Strong people management experience, including supervision, performance management, colleague development and managing challenging situations.
• Experience leading and motivating multidisciplinary teams.
• The ability to manage delegated financial budgets effectively.
• Good working knowledge of Microsoft Office, Outlook and other relevant workplace systems.
• A clear understanding of safeguarding, compliance, quality assurance, risk management and regulatory requirements.
• The ability to lead and support a diverse workforce, including permanent employees, bank workers and volunteers.

Why Join UKAT?

At UKAT, the work we do has the potential to change lives.

We are committed to providing high-quality, compassionate treatment and support to individuals and families affected by addiction, while creating an environment where our colleagues feel valued, supported and able to develop.

As Centre Manager at Liberty House Clinic, you will have the opportunity to shape the culture, quality and future development of the service while making a meaningful difference to the lives of the people we support.

You will be supported by UKAT’s wider network of experienced professionals and senior leaders while having the autonomy and responsibility to lead your centre effectively.

You will also play an important part in bringing our values of Understanding, Kindness, Accountability and Teamwork to life every day.