Analyst - Cybersecurity (Security Administration) 

Location: Krakow, Poland (Hybrid)  

Type: Full time 

Shift:  Monday to Friday – 2:00 PM to10:00 PM 

Position Summary 

The Analyst - Cybersecurity (Security Administration) is responsible for supporting day-to-day identity and access administration activities across the organization. This role ensures users receive appropriate access to systems and resources in accordance with established security policies, approval processes, and service-level expectations. 

The analyst works closely with Identity & Access Management (IAM), application teams, infrastructure teams, and business stakeholders to fulfill access requests, troubleshoot access issues, and support identity lifecycle processes. 

Key Responsibilities 

• Process user access requests, modifications, and removals in accordance with established IAM processes and approvals. 

• Administer Active Directory accounts, security groups, distribution lists, and related access. 

• Support user onboarding, transfers, terminations, and other identity lifecycle events. 

• Perform manual provisioning and deprovisioning activities for applications and platforms that are not fully automated. 

• Investigate and resolve access-related incidents, service requests, and provisioning failures. 

• Validate appropriate approvals before granting or modifying access. 

• Support mailbox, group, and application access administration as required. 

• Monitor assigned ServiceNow requests and incidents to ensure timely completion within established SLAs. 

• Escalate provisioning failures, system issues, and access exceptions to the appropriate engineering or application teams. 

• Support periodic access reviews, audits, certifications, and remediation activities. 

• Maintain accurate documentation and evidence for access changes when required. 

• Follow established security standards, procedures, and segregation-of-duties requirements. 

• Identify opportunities to reduce manual processes through automation and process improvements. 

• Maintain knowledge articles, operational procedures, and support documentation. 

• Collaborate with global IAM and Security Administration teams to provide consistent access administration services. 

Technical Skills 

Experience or working knowledge in: 

• Active Directory 

• Microsoft Entra ID / Azure Active Directory 

• Microsoft 365 / Exchange administration 

• ServiceNow 

• Security groups and Distribution Lists 

• User provisioning and deprovisioning 

• PowerShell or other scripting/automation technologies 

• Access certifications and audit support 

Qualifications 

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline, or equivalent professional experience. 

• Experience supporting Identity & Access Management, Security Administration, IT operations, or a related technology function. 

• Understanding of identity lifecycle processes including joiners, movers, and leavers. 

• Familiarity with access control principles, least privilege, and security governance. 

• Strong troubleshooting and analytical skills. 

• Ability to manage multiple requests and priorities in a high-volume operational environment. 

• Strong attention to detail and ability to follow established security procedures. 

• Effective written and verbal communication skills. 

• Ability to work collaboratively across technical and business teams. 

Key Competencies 

• Customer and service focus 

• Ownership and accountability 

• Attention to detail 

• Problem solving 

• Prioritization and time management 

• Security and risk awareness 

• Process discipline 

• Collaboration and communication 

• Continuous improvement mindset 

Benefits:  

• Private medical care  

• Hybrid working  

• Work From Home Allowance to support remote working expenses 

• Cafeteria platform  

• MultiSport card  

• Life insurance  

• Free coffee and tea  

• Integration events  

• Parking spaces  

• Sponsorship for professional certifications and conferences  

• Modern office with facilities such as Xbox and foosball table