DIRECTOR OF RESTAURANTS

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The HeadHunter Group is an innovative Staffing & Recruiting company operating across North Macedonia, Albania, Kosovo, Montenegro, Bosnia & Herzegovina, Serbia, Greece, Cyprus, Bulgaria, Canada, and the USA. We combine international expertise with a personalized approach, helping leading companies identify exceptional talent.

For our client – a reputable and diversified business group with an established portfolio of restaurants and hospitality concepts – we are looking for an experienced professional with strong leadership capabilities and a solid business and operational mindset to join their team as:

DIRECTOR OF RESTAURANTS

About the Role

The Director of Restaurants will be responsible for the overall operational and business management of multiple restaurant locations and different hospitality concepts, with a total workforce of approximately 120 employees.

This is a senior leadership position with responsibility for ensuring high service standards, operational efficiency, financial performance, and consistent implementation of processes and standards across all restaurant operations.

The successful candidate will lead and coordinate restaurant management and operational teams and work closely with senior management to define and achieve the organization's business and operational objectives.

Key Responsibilities

• Oversee and coordinate the overall operations of multiple restaurant locations;
• Develop and implement operational plans aligned with the organization's business objectives;
• Ensure consistent standards of service quality and guest experience across all locations;
• Standardize and continuously improve operational processes and procedures;
• Lead, coordinate, and develop restaurant management and operational teams;
• Monitor business performance, revenues, costs, and profitability across restaurant operations;
• Prepare, manage, and control operational budgets;
• Define and monitor key performance indicators (KPIs) and implement actions to improve performance;
• Optimize operating costs while maintaining high standards of product and service quality;
• Oversee inventory management, procurement processes, and operational resources;
• Manage relationships and negotiations with suppliers and business partners;
• Ensure compliance with HACCP requirements, food safety and hygiene standards, and relevant legislation;
• Monitor guest satisfaction and continuously identify opportunities to enhance the overall guest experience;
• Identify operational challenges and implement timely and effective solutions;
• Manage change and support continuous organizational and operational development;
• Provide regular reporting to senior management on operational and financial performance.

Requirements & Experience

• Minimum 7–10 years of professional experience within the restaurant or hospitality industry;
• Minimum 3–5 years of experience in a senior management role, such as Restaurant Manager, Area Manager, Operations Manager, or a similar position;
• Proven experience managing one or multiple restaurants or a restaurant chain;
• Demonstrated experience leading large teams, including managers, supervisors, and operational staff;
• Strong knowledge of restaurant operations and service standards;
• Proven experience in optimizing operational processes and improving service quality;
• Experience in budget planning and control, revenue management, and cost management;
• Strong understanding of financial performance, KPI analysis, and profitability;
• Good knowledge of HACCP, food safety, and hygiene standards;
• Experience with POS, ERP, and inventory management systems;
• Knowledge of relevant regulations related to restaurant and hospitality operations;
• University degree, preferably in Hospitality & Tourism, Management, Economics, or a related field;
• Excellent command of English;
• Advanced knowledge of Microsoft Office.

Leadership & Personal Competencies

• Strong leadership skills and proven ability to lead and develop management and operational teams;
• Strong business and operational mindset;
• Ability to effectively manage multiple locations and priorities simultaneously;
• Strategic thinking and sound decision-making skills;
• Strong focus on service quality and guest satisfaction;
• Excellent communication and negotiation skills;
• Ability to respond quickly and effectively to operational challenges;
• Analytical thinking and data-driven decision-making;
• Ability to motivate, develop, and retain employees;
• High level of accountability, professionalism, and integrity.

What the Role Offers

This is an opportunity for an experienced restaurant and hospitality professional to take on a key leadership role with responsibility for multiple restaurant concepts and a significant operational team.

The position offers the opportunity to directly influence operational standards, service quality, team development, business performance, and the continued growth and development of the restaurant operations.

If you have proven experience in managing restaurant operations and combine strong leadership capabilities with commercial awareness and a passion for delivering high standards in hospitality, we encourage you to apply.

All applications will be treated with the highest level of confidentiality.