IT PROFESSONAL III - PROJECT COORDINATOR

About the Town of Mooresville 

As one of North Carolina’s fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.

Work alongside a team committed to innovation and collaboration, creating positive change for the community!

Why Join the Town of Mooresville
 We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:

• 5% Town contribution to your 401(k), no employee match required
• Choice of three medical plans, including an HSA plan with Town contributions
• Town-paid life insurance at 1.5× annual salary
• Fully paid short- and long-term disability coverage (up to $8,000 per month)
• Wellness Incentive Program, with A discount of $240 annually on medical premium for participation
• Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
• Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
• Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
• Holidays: Employees accrue 13-14 paid holidays per year
• Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
• Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
• On-site clinic for eligible employees and dependents coming in 2026!
• Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!

About the Role

The IT Professional Tier III - Project Coordinator performs advanced technical work supporting the Town's IT systems, networks, hardware, and software. This senior-level position serves as an escalation point for complex technical issues, provides guidance to Tier I and II IT staff, and supports technology projects including system upgrades, migrations, and new technology implementations.

The position requires advanced troubleshooting skills, independent judgment, strategic thinking, and effective communication with leadership, staff, and other stakeholders. Employees in this role work with significant autonomy in day-to-day operations and participate in on-call rotations to ensure consistent technical support. Work is performed under the general supervision of the Customer Service Supervisor.

• Manage and resolve escalated Help Desk tickets involving complex hardware, software, operating system, and network issues

• Perform advanced troubleshooting of enterprise applications, operating systems, network connectivity, and related technology systems

• Serve as an escalation point and technical resource for Tier I and Tier II IT staff

• Provide guidance, mentoring, and resolution strategies to IT staff addressing complex technical issues

• Participate in IT projects involving system upgrades, migrations, implementations, and technology rollouts

• Assist with the deployment, configuration, and implementation of new hardware, software, and network systems

• Evaluate emerging technologies and provide recommendations for improving IT services, systems, and processes

• Collaborate with Town departments to identify technology needs and develop effective solutions

• Assist with planning, coordinating, and implementing technology projects in alignment with organizational goals

• Monitor Help Desk tickets and service requests to ensure compliance with established service level agreement (SLA) requirements

• Respond to technical issues within established SLA timeframes and take appropriate corrective action when service levels are not met

• Participate in and support on-call rotations to ensure consistent technology support and availability

• Maintain documentation related to IT systems, troubleshooting procedures, projects, and technical solutions

• Perform other related duties as assigned

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Three (3) to five (5) years of experience in IT support, system administration, or a related field

OR

• An equivalent combination of education and experience

Preferred Qualifications

• CompTIA Network+ certification

• Microsoft Certified: Modern Desktop Administrator certification

• Other relevant industry-recognized IT certifications

Special Requirements

• Possession of a valid North Carolina Driver's License

• Ability to participate in an on-call rotation and respond to technical issues outside of normal business hours as required