- Location
- Sonoma
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- CareersPage
Description
An IT Production Support Specialist is responsible for maintaining and supporting live (production) systems and applications. This role ensures that business-critical systems run smoothly with minimal downtime, quickly resolving incidents and preventing future issues.
Key Responsibilities
- Monitor production systems, applications, and services
- Respond to incidents, outages, and system alerts
- Troubleshoot and resolve application, database, and infrastructure issues
- Perform root cause analysis (RCA) for recurring problems
- Support deployments, releases, and system changes
- Work with developers and DevOps teams to fix bugs
- Maintain logs, dashboards, and system documentation
- Ensure system stability, uptime, and performance
Required Skills
- Strong troubleshooting and analytical skills
- Knowledge of operating systems (Linux/Windows)
- Basic networking (TCP/IP, DNS)
- Experience with monitoring tools (Splunk, Nagios, Datadog)
- Understanding of databases (SQL queries, basic tuning)
- Scripting (Shell, Python, PowerShell)
- Familiarity with ITIL processes (incident, problem, change management)
Preferred Qualifications
- Degree in IT, Computer Science, or related field
-
Certifications such as:
- ITIL Foundation
- CompTIA Network+ / Security+
- Cloud certifications (AWS, Azure)
- Experience with cloud or SaaS environments
Skills
PythonAWSAzureLinuxSQLSplunkTCP/IPDevOpsChange ManagementITILCompTIA
