- Location
- Children's Healthcare of Atlanta Support Center, United States of America
- Type
- Full-time
- Department
- Administration
- Seniority
- Senior
- Experience
- 10+ years
- Education
- Associate
- Source
- Workday
Description
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Work Shift
DayWork Day(s)
Monday-FridayShift Start Time
8:00 AMShift End Time
Worker Sub-Type
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Job Description
Experience
- 10 years of experience in a technical support position in a microcomputer environment
- 5 years of experience in supporting a large, distributed Windows Server environment
- 3 years of experience in server virtualization utilizing VMware, including multi-site deployments
- 3 years of experience in installing/configuring/managing enterprise anti-malware and data protection products and using PowerShell for configuration management and task automation
- 3 years of experience with load balancers, SQL deployment, Windows Internet Information Services and Windows Clustering (Windows 2008 and above), and large Microsoft Exchange environments, including creating and configuring group policy objects and monitoring and troubleshooting Active Directory replication in a distributed enterprise
- Experience in an ITIL services framework
- Experience in the use of Windows and Microsoft Office products, and installing Microsoft applications in a network environment
- Experience in installing and configuring automated monitoring tools
Preferred Qualifications
- 1 year of experience in healthcare data processing
Education
- Associate's degree in Management Information Systems, Information Systems, related field, or equivalent technical training and experience
Certification Summary
- Microsoft Certified IT Professional (MCITP), Microsoft Certified Solutions Expert (MCSE), or VMware Certified Professional (VCP), or equivalent experience
Knowledge, Skills, and Abilities
- Advanced expertise with foundational networking principles, including DNS, DHCP, and Active Directory in a distributed enterprise
- Understands technical environments in order to create and document processes and procedures
- Strong project management skills
- Well-developed organizational, written communication, and analytical skills
- Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative/executive staff and patient care systems users
- Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities
- Available 24/7 for issues and problem escalations
Job Responsibilities
- Designs and administers network operating systems, including configuration of servers, workstations, virtual hosts, terminal servers, access servers, firewalls, and third-party applications.
- Develops and trains processes and procedures for critical operational activities.
- Provides third-level support to technical support team.
- Performs technical analysis of network operating systems using diagnostic tools to enable growth capacity planning.
- Researches and makes recommendations for new products based on current and projected goals.
- Verifies network is run in accordance with guidelines set by upper management.
- Oversees implementation of data center hardware and software to ensure proper system design.
- Develops standards and documentation of all network operating systems.
- Mentors other system administrators.
- Responds to trouble tickets and systems alerts based on defined service level agreements.
- Acts as subject matter expert to all infrastructure operations systems.
- Monitors and remediates scheduled system maintenance jobs proactively.
- Maintains current operating system/security patches and upgrades systems.
- Provides user and desktop computer support in Active Directory.
- Creates and maintains shared print queues.
- Administers Microsoft Exchange environment.
- Builds/provisions virtual machine templates.
- Designs enterprise backup systems and daily processes.
- Audits all infrastructure operations technology daily processes, addresses any gaps, and validates any remediation is successfully implemented.
- Follows DCLM processes and standards.
- Follows industry reference architectures and best practices in designing, implementing, and supporting infrastructure operations systems/technologies.
- Follows, performs, and completes required change request processes and documentation.
- Participates in P1 leadership escalation management when requested.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
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