Platform Operations Engineer

Key Responsibilities:

• Work with L1 vendor engineers and the internal team to oversee day-to-day operational support and maintenance of critical infrastructure platforms across on-premises and hybrid environments.
• Provide technical oversight across compute, storage, virtualization, operating systems, backup, disaster recovery (DR), high availability (HA), and related infrastructure platforms.
• Lead incident management for complex issues, including technical deep dives, root cause analysis, recovery planning, and timely resolution follow-up.
• Manage and coordinate vendor activities to ensure operational tasks, incidents, service requests, and technical deliverables are completed effectively and within expected timelines.
• Review and assess technical changes, service requests (SRs), implementation plans, and recovery approaches to ensure they are practical, supportable, and aligned with operational, security, and architectural requirements.
• Support technical and security governance activities, including change review, risk awareness, compliance alignment, and operational readiness checks.
• Support infrastructure modernization and the multi-year technology refresh programme while maintaining stable day-to-day operations with minimal downtime.
• Plan, coordinate, and track technical infrastructure activities across internal teams and vendors for refresh, upgrade, migration, and other technical project initiatives.
• Track project risks, issues, dependencies, action items, and status updates to ensure milestones, operational commitments, and implementation readiness are met.
• Work with application, network, security, and vendor teams to resolve platform-related issues and maintain runbooks, SOPs, governance artefacts, and supporting documentation.

Qualifications:

• At least 5 years of experience in infrastructure or platform operations
• Degree in Computer Science, Engineering, Information Technology, or a related field
• Experience supporting production or mission-critical environments
• Strong technical understanding of infrastructure operations across virtualisation, operating systems, storage, backup, networking, and related platforms
• Experience working with vendor-supported operating models and managing external support teams
• Able to participate in technical troubleshooting, issue deep dives, and problem resolution for complex incidents
• Experience supporting technical governance, security governance, change review, or service request approval processes is preferred
• Experience supporting technical project delivery, including coordination, issue and risk tracking, dependency management, and stakeholder follow-up
• At least 2 years of experience in government or public sector settings
• Good to have data centre operations experience
• Strong communication and coordination skills with both technical and non-technical stakeholders

Technical Requirements:

• Experience with infrastructure platforms such as VMware, Hyper-V, or Nutanix
• Experience with Red Hat Linux and/or Windows Server environments
• Familiarity with enterprise storage, backup, HA, and DR solutions
• Strong understanding of monitoring, observability, logging, and alerting practices
• Solid understanding of networking fundamentals such as TCP/IP, DNS, routing, firewalls, load balancing, and segmentation
• Familiarity with hybrid infrastructure environments, including AWS or Azure

Desired Technical Skills:

• Experience with automation tools such as Ansible, Puppet, Chef, or Terraform
• Familiarity with scripting languages such as Python, PowerShell, or Bash
• Familiarity with containerization and orchestration platforms such as Docker or Kubernetes
• Experience with Infrastructure as Code (IaC) for automated provisioning and configuration

Desired Certifications:

• VMware Certified Professional (VCP)
• Microsoft Certified: Windows Server
• Red Hat Certified Engineer (RHCE)
• ITIL v4 Foundation
• AWS or Azure Associate-level (or equivalent) cloud certifications