Family Services Coordinator

Position Title: Family Services Coordinator
FLSA Status: Non-Exempt, Part-Time, 30 hours per week
Reports To: Executive Director
Salary Range: $22.37-$24.08 / hr

SUMMARY
The Family Services Coordinator supports initiatives that create meaningful, practical impact for military families and the broader community. This role coordinates community-driven projects/events, donor-supported giveaways, family service programs (Operation Ride Home, Operation Kid Comfort, Recreation Center, Project Liberty Call, and Temporary Emergency Assistance Program) and short-term special initiatives from planning through completion.

KEY RESPONSIBILITIES
Program Management

• Coordinate and execute family service programs and events and initiatives designed to support military families and strengthen community connections.
• Help identify opportunities to provide meaningful resources, experiences, and assistance to military families.
• Coordinate one-time events and giveaways and donor-supported initiatives, including planning, communication, distribution, and follow-up.
• Ensure families and community partners receive timely, professional, and welcoming support.
• Maintain accurate records related to projects, donors, distributions, and program participation.
• Track project outcomes and provide updates to leadership.
• Collect feedback and help evaluate the effectiveness and community impact of service events/programs.
• Prepare reports, summaries, and documentation as needed.

Community & Donor Coordination

• Build and maintain positive relationships with community donors, volunteers, businesses, and partner organizations.
• Coordinate donated goods, services, resources, and other contributions.
• Communicate project needs and opportunities to community partners.
• Provide appropriate follow-up and recognition to donors and community supporters.
• Help identify new community partnerships and opportunities for collaboration.

Special Projects

• Lead short-term projects from concept through completion.
• Coordinate timelines, resources, communications, logistics, and follow-up for assigned projects.
• Adapt quickly to changing priorities and emerging community needs.
• Serve as a flexible resource for projects and responsibilities that fall outside of regular program operations.
• Identify challenges and develop practical solutions to keep projects moving forward.

QUALIFICATIONS

• Must at least be 18 years old.
• Must have a valid driver license and pass drug screening and background check.
• At least 1 year of experience in community programs, nonprofit work, customer service, project coordination, military family support, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to build positive relationships with donors, families, volunteers, and community partners.
• Comfortable managing multiple projects and priorities simultaneously.
• Strong attention to detail and follow-through.
• Ability to work independently while also collaborating effectively with a team.
• Resourceful, flexible, and willing to take on new challenges.
• Proficiency with common office and communication tools.
• Able to work a flexible schedule including nights, weekends, and holidays.
• Able to travel, as required.
• Able to successfully pass a background check.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to:
• Able to perform sedentary work including working at a workstation and performing repetitive keyboarding activities.
• Occasionally lifts, carries, and balances objects weighing up to 40 pounds
• Pulls and pushes such objects as file drawers and supplies.
• Prioritizes and multi-tasks work and projects requiring good memory, concentration, and analytical thinking
• Able to operate general office equipment. Visual and hearing acuity is necessary to operate equipment, use telecommunication, read fine print, and utilize a computer monitor throughout a normal workday.
• Must be able to hear, and see including peripheral vision and distinction of colors, read and communicate verbally and in writing frequently with a wide range of individuals from divergent socio-economic and cultural backgrounds and origins

Military spouses, veterans and military affiliated job seekers encouraged to apply.

Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.

Armed Services YMCA acknowledges the minimal use of artificial intelligence (AI) technology in our initial recruitment stages. All AI use is coupled with human review and is designed to assist our team in building efficiencies and excelling at focusing on timeliness and communication in our hiring process. Our hiring teams thoroughly evaluate skills and qualifications and make all final hiring decisions.