Assistant Village Manager

Assistant Village Manager | BlueCare | Retirement Living, Hervey Bay

• Employment term: Permanent full time with weekend availability preferred

• Location: Hervey Bay location

• Remuneration:  Base salary + Super + Not for profit salary packaging benefits

Make a meaningful difference with BlueCare

Blue Care operate over 32 retirement villages across Queensland, with more than 3,300 residents choosing to make a Blue Care communities their home.  Our dynamic retirement living team at Fraser Shores 1 Hervey Bay has a unique opportunity for a caring, people centric Assistant Village Manager to join their team.

Your Part in Our Retirement Livings Team

As the Assistant Village Manager, you will assist the Village Manager in implementing operational plans, supporting sales and managing day-to-day activities in one or more of the Retirement Villages. The Assistant Village Manager is committed to providing resident focused service and a ‘sense of place’ in the village by initiate actions that generate measurable benefits to residents, their families and team members.  An overview of the role will include:

• Foster effective working relationships with the team, residents, the Resident’s Committee (if applicable), their families/authorised representatives, the community and service providers. 

• Support, facilitate and promote resident’s participation in village activities and ensure activities reflect resident’s preferences. 

• Delivery of effective communication to residents including notices and newsletters and participate in formal and informal meetings and information sessions. 

• Ensure resident’s rights and responsibilities are respected

• Work with team members to deliver exceptional service to residents.

• Assist the Village Manager in managing HR processes and lead the team in the absence of the Village Manager as delegated.

• Work closely with the retirement living central support team and all intercompany teams in delivery of local, divisional and corporate goals and outcome.

What makes a difference for us?

This is an exciting opportunity for an individual looking to progress in the retirement living’s field and would suit a customer-centric person with a passion for working with the young at heart.  Your ability to be an active member of the team is key.  To be successful in the role, you will also possess:              

• Relevant qualifications or experience in Retirement Living, Administration, Hospitality or Property Management

• Demonstrated empathy and understanding of working with older people.

• Demonstrated effective interpersonal and written communication skills with a high level of organisations skills and the ability to effectively manage and prioritise workloads.

• Demonstrated office administration and financial management experience including sound knowledge and use of computer software packages e.g. Microsoft Office suite and database applications.

• Understanding of current workplace health and safety regulations (WH&S) and continuous quality improvement practices.

• Current Queensland Drivers Licence

• Current First Aid Certificate and CPR Certificate or willingness to obtain

Employee Benefits:  

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum 

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events 

• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference   

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too

Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly  

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• Provide welcoming, safe & nurturing services for children  

• Implement measures to prevent child abuse and neglect within our services

• Appropriately and immediately address child abuse and neglect if it does occur  

• Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion  

Our approach is simple –everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email [email protected]

Safe workplace  

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.