HMIS Manager, Operations Officer II (NCS) - Mayor's Office of Homeless Services

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$78,588.00 - $ 125,740.00 Annually

Hiring Salary Range:

$78,588.00 - $102,164.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Mayor's Office of Homeless Services (MOHS) is the designated lead agency for the CoC and works to implement federal, state, and local policy and best practices in addition to administering and monitoring homeless services grants.  MOHS administers approximately $48 million annually for programs that include street outreach, emergency shelter, transitional housing, rapid rehousing, permanent supportive housing, Housing Opportunities for Persons with AIDS (HOPWA), meal programs, and eviction prevention. Each year, through a network of partner providers, the homeless services program delivers housing and supportive services to over 25,000 individuals and families. More information can be found at: https://homeless.baltimorecity.gov/

The Mayor’s Office of Homeless Services seeks an experienced HMIS Manager to lead the administration and continuous improvement of Baltimore City’s Homeless Management Information System.

MOHS serves as the Baltimore City Continuum of Care’s designated HMIS Lead agency. The HMIS Manager is responsible for ensuring that HMIS operations comply with U.S. Department of Housing and Urban Development requirements, HMIS Data Standards, Continuum of Care policies, and applicable privacy and security requirements.

The position oversees HMIS system administration, federal reporting, data quality, provider participation, user training, technical assistance, vendor coordination, and staff supervision. The HMIS Manager works closely with MOHS leadership, the Continuum of Care, homeless-services providers, government agencies, funders, and community partners to ensure that HMIS data supports program monitoring, funding decisions, performance improvement, and efforts to prevent and end homelessness.

Essential Functions

• Manage the daily administration, operation, configuration, and continuous improvement of Baltimore City’s HMIS.
• Carry out the responsibilities assigned to MOHS as the Continuum of Care-designated HMIS Lead agency.
• Ensure HMIS compliance with HUD HMIS Data Standards, federal reporting requirements, Continuum of Care policies, and applicable privacy, security, confidentiality, and data-sharing requirements.
• Develop, implement, and maintain HMIS governance documents, policies, procedures, participation agreements, user agreements, privacy plans, security plans, and data-quality standards.
• Oversee the setup and maintenance of participating organizations, projects, funding sources, workflows, user accounts, access levels, and system inventories.
• Lead the preparation, validation, and submission of required reports, including the Longitudinal Systems Analysis, System Performance Measures, Housing Inventory Count, Point-in-Time Count, Annual Performance Reports, and other federal, state, and local reports.
• Establish systemwide data-quality standards and monitor data completeness, accuracy, timeliness, consistency, duplicate records, and compliance across participating agencies.
• Develop dashboards, report cards, analyses, and presentations that support Continuum of Care planning, program monitoring, funding applications, executive decision-making, and system-performance improvement.
• Lead the onboarding and monitoring of HMIS participating agencies, projects, administrators, and system users.
• Oversee new-user training, annual refresher training, role-specific instruction, technical assistance, user authorization, and help-desk support.
• Serve as the primary liaison with the HMIS software vendor and monitor system performance, upgrades, reporting functionality, technical issues, contracts, and vendor deliverables.
• Supervise and evaluate HMIS staff, consultants, interns, and other assigned personnel; establish work plans, priorities, deadlines, and performance expectations.
• Work with the Continuum of Care, Collaborative Applicant, providers, and agency leadership to identify HMIS priorities, system risks, staffing needs, funding requirements, and opportunities for improvement.
• Manage or support the HMIS budget, grant applications, grant reporting, contracts, procurement activities, invoices, licenses, and consultant deliverables.
• Represent MOHS at Continuum of Care meetings, committees, provider meetings, interagency workgroups, and other local, state, or national forums.
• Perform other related duties as assigned.

Minimum Qualifications

Education: A bachelor’s degree from an accredited college or university in information systems, data analytics, public administration, public policy, business administration, statistics, social sciences, public health, human services, or a related field.

AND

Experience: Five years of progressively responsible experience in data management, information-system administration, performance management, program evaluation, grant reporting, homeless services, human services, or a related field. The required experience must include at least two years of staff supervision, project leadership, data system administration, or responsibility for complex reporting and compliance activities.

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Strong knowledge of data management, system administration, reporting, data quality, privacy, and security.
• The ability to interpret and implement federal regulations, technical standards, reporting specifications, and program guidance.
• Strong leadership, supervisory, project-management, analytical, and organizational skills.
• The ability to manage multiple projects, reporting deadlines, agencies, system users, and competing priorities.
• Strong written, verbal, presentation, training, and facilitation skills.
• The ability to translate complex technical and data-related information for nontechnical audiences.
• The ability to develop policies, procedures, reports, training materials, dashboards, and executive-level presentations.
• Sound judgment and discretion when handling confidential and sensitive client information.
• The ability to establish effective working relationships with agency leadership, Continuum of Care members, providers, funders, government partners, software vendors, and system users.
• A commitment to equity, client dignity, trauma-informed practices, and the responsible use of data.

Additional Information: Technology liaison, asset-management, or other agency responsibilities may be assigned based on operational needs. These responsibilities are secondary to the position’s primary responsibility for fulfilling the agency’s HMIS Lead functions.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion.  The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER