- Location
- Four Seasons Hampshire, United Kingdom
- Type
- Full-time
- Department
- Retail
- Closing date
- Today
- Source
- Workday
Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.About the Role
We’re looking for a passionate, engaging, and experienced Food & Beverage Trainer to join our team on a permanent basis. In this role, you will be responsible for developing and inspiring our Food & Beverage colleagues to consistently deliver exceptional five-star service experiences across all dining outlets.
This role is ideally suited to an experienced Food & Beverage operator from a luxury hotel, resort, or premium hospitality environment who has a passion for developing people and is looking to take the next step into a learning and development focused career. If you have a track record of delivering exceptional guest experiences and inspiring teams to achieve five-star service standards, we would love to hear from you.
What You Will Do
Deliver engaging induction and onboarding programmes for all new Food & Beverage employees, ensuring a positive and structured introduction to the business
Train and coach colleagues on five-star luxury service standards, ensuring consistency across all Food & Beverage outlets
Develop and facilitate practical and classroom-based training programmes for new and existing team members
Monitor service delivery and provide constructive feedback, coaching, and support to drive continuous improvement
Conduct service observations and skills assessments to identify training needs and development opportunities
Create and maintain training materials, standard operating procedures, service guides, and training records
Work closely with departmental leaders to support succession planning, talent development, and performance improvement initiatives
Train employees on product knowledge, menu offerings, upselling techniques, and guest engagement skills
Support the launch of new concepts, menus, promotions, and operational standards through effective training delivery
Champion a culture of learning, recognition, and service excellence throughout the Food & Beverage division
Ensure all training activities comply with health, safety, food hygiene, and company standards
Track training completion rates and provide regular reporting on learning and development activities
What You'll Bring
Previous experience in a Food & Beverage supervisory, management, training, or learning and development role within a luxury hospitality environment
A thorough understanding of five-star Food & Beverage service standards and guest expectations
A genuine passion for coaching, developing people, and creating exceptional guest experiences
Excellent presentation and facilitation skills with the ability to engage diverse audiences
Strong communication and interpersonal skills with a positive and approachable style
Experience designing and delivering training programmes and learning initiatives
Strong organisational skills with the ability to manage multiple training projects simultaneously
Confidence in providing performance feedback, coaching, and mentoring colleagues at all levels
Excellent attention to detail and commitment to maintaining high operational standards
Good IT skills, including Microsoft Office and learning management or training systems
A proactive, energetic, and solutions-focused approach to learning and development
Flexibility to work across different shifts and operational areas as required
Benefits
Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
Employee travel programme
BUPA dental health care
Excellent Training and Career Development opportunities
28 days holiday per annum including bank holidays (increasing based on length of service)
Group Personal Pension Plan upon completion of three months’ service
Opportunities to build a successful career with global potential
Access to Wagestream – a salary advance benefit
WeCare Employee Well Being Platform
Uniform and free meals on duty
