Manager, Access Services

Summary

JOB SUMMARY:Reporting to the Corporate Director, Acute the Manager, Access Services provides organization wide oversight and management of patient access to and transitions within PHC acute sites and across the health care continuum. The role supports quality patient care and a positive patient experience by ensuring that the right patient is in the right place at the right time. Working with leadership in other services and programs the Manager, Access Services identifies barriers to patient flow and provides leadership in addressing solutions and facilitating improvement system-wide. The position has operational responsibility for a pool of human resources including Bed Booking, Porter Ward Aides and other designated staff and material resources as designated.QUALIFICATIONS:EducationMaster's Degree in Nursing or Health Administration and seven (7) years' experience in a complex health care environment where expertise in bed utilization and patient care staffing issues has been developed at the management level or an equivalent combination of education, training and experience. Eligible for registration with the applicable licensing body.Skills and AbilitiesLeadership: Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness. Communication: Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience. Resources Management: Manages human, capital, financial and information resources so that organizational objectives are achieved. Conceptual Skills: Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account. Public/Community Focus: Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations. Results Management: Plans and establishes courses of action for self and others that are results oriented. Systems Thinking: Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions. Team Focus: Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts. Time Management: Manages own work activities and delegates tasks to achieve maximum efficiency. Mastery of Change: Accepting of new initiatives and champions the implementation process amongst team members. Quality Improvement: Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.Provides operational oversight and management and ensures consistent application and implementation of policies and processes related to patient access, flow and transition practices throughout the organization. Oversees the Complex Discharge processes for the organization ensuring the process is effective. Monitors application of Alternate Level of Care (ALC) designations, systems and protocols. Creates, develops, and supports processes for seamless patient transitions. Monitors tracks and evaluates access and flow performance based on organizational and MOH criteria/indicators. Assesses critical situations and makes decisions on course of action, including authorizing bed openings and utilization and patient care staffing levels. Develops, maintains, and evaluates the human resources plan including role expectations, skill requirements to support effective and efficient service delivery. Recruits staff through methods such as identifying vacancies, processing required internal paperwork, interviewing applicants, and selecting staff directly or in conjunction with designated leaders to maintain approved staff complement. Evaluates the implementation of the Patient Placement Policies/Over Capacity Protocol. Identifies variances and recommends areas for improvement. Researches best practice and applies evidence based approach to the process. Reviews trends, patterns and utilizes indicators to improve performance and processes. Collaborates and negotiates with external health care facilities and agencies in order to locate care for patients who cannot otherwise be treated at Providence health Care by developing an understanding of available services within each facility, determining appropriate contacts and discussing bed availability on a patient by patient basis. Provides input into the budgetary planning process on staff allocation and bed utilization from an organizational perspective. Recommends the allocation of dollars for select patient care areas. Leads the development of short and long term strategic planning for program development to optimize service delivery and operational efficiencies. Communicates regularly with site leadership on access related issues establishing and maintaining effective working relationships. Develops partnerships with clinical managers to ensure patients are placed in the most appropriate bed/clinical service area. Represents the organization in access and flow at regional/provincial tables. Attends regular department meetings and facilitates daily bed management meetings to share experience from the organizational perspective regarding patient placement and bed utilization. Performs other related duties as assigned.

Job Accuracy Posting Flag

The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A criminal record check may be required