Medical Assistant

Job Title: Spravato Medical Assistant

Job Summary:

The Spravato Medical Assistant is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to patients as they navigate the mental health experience. 

Operational Excellence: 

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection  

• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations 

• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction  

Professionalism and Decision-making Responsibilities: 

• Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.  

• Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.  

• Growth Mindset: Actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.  

• Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs.  

• Organization & Attention to Detail: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, and information. Understand the need for accurate information in data entry and communication with patients/clients and staff.  

• Conflict Resolution: Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care.  

Physical Requirements:  

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Compensation: 

• Base Salary: Competitive hourly rate based on tenure, experience, & market / geography 

• Bonus: Semi-Annual bonus based on performance in an assigned campaign / initiative 

• Paid Time Off (PTO): Time Away with Pay (TAWP)