Academic Technology Specialist

Position Type:

Full time

Remote Type:

Hybrid

Salary Range:

30-35

Job Shift:

Job Description:

We are seeking an Academic Technology Specialist to support the delivery and ongoing operation of Dunwoody

Immersive's innovative online dual-enrollment programs. This role serves as the primary administrator for the

organization's Canvas learning environment, ensuring courses, enrollments, academic terms, reporting, and

operational workflows are successfully prepared and maintained across multiple school districts and academic

semesters.

Beyond Canvas administration, the Academic Technology Specialist plays a central role in supporting the overall

student learning experience by coordinating operational student support, facilitating communication between

students and instructional teams, managing district onboarding activities, and helping ensure partner schools receive

timely reporting and responsive service.

The ideal candidate brings demonstrated experience administering Canvas in a higher education or K-12 environment,

thrives in a fast-paced and evolving organization, and enjoys improving processes that create exceptional learning

experiences for students and educational partners. This position is critical to the continued growth of Dunwoody Immersive. As the program expands to serve additional

school districts and students, the Academic Technology Specialist will help establish scalable operational practices

that support long-term success while maintaining the personalized, high-quality experience that defines the program.

KEY FUNCTIONS

Canvas Administration

• Administer Dunwoody Immersive's Canvas learning environment to support all academic offerings and partner

school districts.

• Create, configure, and maintain Canvas courses, sections, enrollments, academic terms, and user access for each

semester.

• Manage semester course setup and ensure all learning environments are operationally ready prior to launch.

• Maintain Canvas course templates, organizational standards, and consistent course structure across all districts.

• Monitor Canvas operations throughout each academic term and coordinate resolution of system or course-

related issues with institutional technology staff as appropriate.

• Ensure the accuracy of student enrollments, course organization, and operational records throughout the

academic lifecycle.

Academic Operations & District Coordination

• Coordinate the operational onboarding of new partner school districts each academic term.

• Manage student enrollment workflows, district rosters, and course assignments to ensure accurate and timely

course access.

• Prepare Canvas environments to support new district implementations and semester launches.

• Partner with academic, business development, and technology teams to ensure operational readiness for each term.

• Maintain documentation, operational procedures, and implementation standards that support scalable program growth.

• Serve as the primary operational resource for district personnel regarding course setup, enrollment processes, and academic technology workflows.

Student Support & Success

• Serve as the primary operational point of contact for students participating in Dunwoody Immersive programs.

• Resolve Canvas navigation, enrollment, course access, and administrative questions while providing timely and professional support.

• Evaluate incoming student requests and coordinate resolution with subject matter experts, instructional staff, district contacts, or technical support when specialized expertise is required.

• Monitor outstanding student support requests through completion to ensure timely follow-up and resolution.

• Develop and maintain student-facing support documentation, knowledge base resources, and frequently asked questions that improve the overall student experience. Reporting & Operational Analytics

• Generate, review, and distribute student participation and progress reports to partner school districts according to established reporting schedules.

• Monitor student engagement and course activity to identify learners who may benefit from additional outreach or intervention.

• Maintain accurate operational data to support internal reporting, district communications, grant initiatives, and organizational planning.

• Recommend reporting enhancements that improve operational visibility and decision-making for internal and external stakeholders.

Continuous Improvement

• Evaluate existing academic technology workflows and recommend improvements that increase operational efficiency and scalability.

• Identify recurring student support trends and implement process improvements that enhance the learner experience.

• Develop and maintain documentation, standard operating procedures, and operational best practices.

• Contribute to the ongoing evolution of Dunwoody Immersive's academic technology infrastructure and operational processes as the program expands.

• Champion a culture of continuous improvement, collaboration, and exceptional service across the organization.

Operating Skills

Highly organized and detail-oriented.

Effectively manages multiple priorities, academic calendars, student requests, reporting deadlines, and operational workflows simultaneously.

Consistently follows through on responsibilities while maintaining accurate records.

Communication Skills

Communicates clearly, professionally, and effectively with students, school district personnel, faculty, subject matter experts, and internal stakeholders. Demonstrates strong written, verbal, and interpersonal communication skills while adapting communication style to diverse audiences.

Problem Solving & Resourcefulness

Approaches unfamiliar situations with curiosity and persistence. Independently researches issues, identifies appropriate resources, and coordinates effective solutions while exercising sound judgment regarding escalation and follow-up.

Student Service Orientation

Demonstrates a commitment to delivering an exceptional student experience. Responds promptly, follows issues through resolution, and ensures students receive timely support while maintaining professionalism, empathy, and accountability.

Personal/Interpersonal Skills

Builds positive working relationships across departments and external partners. Demonstrates professionalism, adaptability, collaboration, and discretion while contributing to a mission-driven culture aligned with Dunwoody College of Technology's values.

QUALIFICATIONS

• Demonstrated experience administering Canvas LMS within a higher education or K-12 educational environment,

including course creation, section management, enrollments, academic terms, and operational course

administration.

• 3–7 years of progressively responsible experience in academic technology, learning management systems, higher

education administration, educational technology, or related operational roles.

• Strong understanding of Canvas workflows and semester lifecycle management.

• Experience supporting online, hybrid, or technology-enabled learning environments.

• Exceptional organizational and project coordination skills with strong attention to detail.

• Excellent written, verbal, and interpersonal communication skills.

• Demonstrated ability to prioritize multiple concurrent responsibilities in a fast-paced environment.

• Strong customer service mindset with experience supporting students, faculty, or educational partners.

• Experience generating reports, maintaining operational data, and supporting continuous process improvement.

• Proficiency with Microsoft Office 365 and standard productivity applications.

• Ability to work independently while collaborating effectively across multiple departments.

• Interest in Career and Technical Education (CTE), dual enrollment, workforce development, or educational

innovation.