Service Advisor

Description

Thousand Oaks, CA | Acura | Luxury import brand | Hospitality | Hospitality and sales experience welcome | Southern California | Ventura County | Veterans encouraged to apply | $64,000 - $80,000/yr OTE

IS THIS YOU?

• You're a clear, composed communicator who earns guest trust quickly -- through honest recommendations, accurate estimates, and following through on every commitment you make

• You have service advisor, hospitality, or guest-facing sales experience and you're ready to bring that foundation to a well-run Acura store in one of Southern California's most established communities

• You're looking for a stable, high-earning advisory role where your people skills and your follow-through translate directly into results and a career worth building

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Acura of Thousand Oaks serves a loyal, community-oriented guest base in one of Ventura County's most established markets. Acura owners are informed and value-conscious -- they come back to the advisors who communicate clearly, present recommendations honestly, and treat their time with respect. The Service Advisor here has a real opportunity to build lasting guest relationships that drive consistent earnings over time.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery

• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle performance

• Deliver a consistent, professional guest experience that keeps Acura owners coming back to this store

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

WHAT WE'RE LOOKING FOR

• 1+ year of service advisor, hospitality, or guest-facing sales experience preferred -- candidates from strong customer service backgrounds encouraged to apply

• Acura or import brand experience a plus -- not required; product knowledge is trainable, people skills are not

• Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps

• Highly organized with strong attention to detail -- accurate estimates and realistic timelines are non-negotiable

• Self-motivated with a genuine drive to take care of guests and grow your earnings

• Comfortable learning DMS platforms and Acura service processes -- we'll invest in your training from day one

• Valid driver's license with a clean driving record

WHAT WE OFFER

• OTE of $64,000 - $80,000/yr

• Paid Acura manufacturer and product training

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard

• Employee vehicle purchase and service discounts

WHY ACURA OF THOUSAND OAKS

• Acura's loyal, value-conscious ownership base rewards advisors who communicate honestly and follow through consistently -- the guest who trusts you returns for every service interval and sends their family

• Thousand Oaks is a strong, family-oriented community where guest relationships in the service department compound over time -- a career built here is built on something real

• A stable role at a well-established Southern California Acura store with consistent service traffic and a team that supports your development

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- describe exactly what a great Service Advisor does every day

If you're a guest-first communicator ready to build a high-earning service advisor career at a well-run Southern California Acura store where honest advice and consistent follow-through earn lasting loyalty -- we'd like to meet you.