Client Services Project Support Associate

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The Client Services Project Manager I at Thermo Fisher Scientific Inc. presents an outstanding chance to excel in a dynamic project management role. You will be instrumental in delivering impeccable service to our clients, ensuring world-class project execution and client happiness. Your ambition and collaboration will drive the success of various projects, leaving a significant impact in the scientific community.

Key Responsibilities:

• Collaborate with internal teams to establish project objectives and ensure outstanding study results.

• Establish and maintain study filing systems and accurate records, adhering strictly to quality management systems.

• Collaborate with Project Managers to ensure timely execution of project activities, meeting both customer and study requirements.

• Coordinate and communicate all relevant activities to ensure that services and products are ready as required by the customer.

• Use project planning tools to track achievements and critical activities, ensuring seamless project delivery.

• Build and support operational documentation, including GMP operational documentation, bill of materials, and billing packages.

• Provide backup support to the Project Team, ensuring consistent project progress.

• Collect information on study design, including label texts, packaging materials, label translation, batch documentation, logistics coordination, and GMP instructions.

• Apply GXP principles in all areas of responsibility.

As Shown By:

• General understanding of project plans and timeline management with a proven track record for successful task delivery.

• Understanding of inventory and billing principles, documentation practices, and report generation.

• Ability to identify project challenges and collaborate with team members or management for effective resolution.

• Experience in supporting senior Project Managers in planning and coordinating functional team activities, timelines, and results.

Client Relationship Management

• Maintain a comprehensive understanding of Thermo Fisher's solutions portfolio and industry strategy.

• Collaborate on special projects, reports, and meeting preparations, including agenda generation, scenario planning, and timeline monitoring.

Technical Knowledge

• Perform basic data analysis functions with assistance from senior team members as required to ensure successful project results and customer satisfaction.

• Efficiently record and monitor project data in different systems, maintaining accountability for data accuracy, reporting, and timeliness.

Project Management Leadership

• Seek mentorship and guidance to improve project management skills.

• Communicate information timely, understand boundaries, respect differences, and address challenging situations appropriately.

Key Requirements:

• Education: Commercial apprenticeship or equivalent.

• Years of Experience: 1+ year of experience in project coordination, documentation and/or administration (preferably Pharmaceutical Industry)

• Fluent English, German beneficial