Patient Care Navigator

Job Title: Patient Care Navigator
Job Location: 12600 West Colfax Ave, Suite B200, Lakewood, CO 80215
 
About Bloom: 
Bloom Healthcare is a pioneering and employee-owned primary care and hospice practice at the forefront of transforming healthcare delivery for vulnerable patients. We bring high-touch, innovative medicine to those living at home with chronic conditions. Bloom’s model of care is proven to provide exceptional care to the homebound population, and Bloom Healthcare has generated outstanding quality results in CMS Innovation Center models compared to our peers. 
 
At Bloom Healthcare, we believe in creating an environment that fosters growth, collaboration, and a shared sense of purpose. Bloom Healthcare has been voted the "Top Workplace" for seven consecutive years. This honor reflects our unwavering commitment to our employees. By nurturing a work culture that puts our team first, we empower them to put our patients first.
 
By joining the Bloom Healthcare family, you're not only embarking on a rewarding career journey but also becoming a part of a community that genuinely cares about you. We thrive together, supporting one another, and making a significant impact in the lives of our patients. Become a part of our success story and experience firsthand why we're consistently voted the best place to work. 

Care Navigator Responsibilities:

• Manage the administrative functions for a team of 200 homebound patients and their providers (Nurse Practitioners or PAs)
• Ensure the care needs of a complex, homebound patient population are met by providing exceptional customer service, coordinating timely visits, and demonstrate superior communication across care teams
• Build trusted relationships with internal and external stakeholders including providers, home health and hospice agencies, patients and families, and Bloom senior leadership
• Own team performance measures that translate to exceptional patient outcomes, including provider productivity, patient satisfaction, and timely answering of calls
• Demonstrate superior time management and prioritization skills by balancing competing demands including referrals, visit, records and supply requests
• Ensure patients are seen in a timely fashion as requested by providers, nurses, and incoming requests
• Build efficient provider schedules to ensure all patients are seen within most effective driving route

Other duties:

• Creating provider schedules
• Answering incoming phone calls
• Confirming appointments
• Scheduling urgent appointments
• Processing incoming electronic faxes
• Processing provider requests for patient records
• Ordering DME for patients as requested by providers
• Ordering oxygen for patients as requested by providers
• Sending referrals to specialists, home health or hospice as requested by providers
• Demonstrating superior communication across care team

Care Navigator Knowledge/Skills/Abilities:

• Current Healthcare experience
• Strong leadership skills
• Strong computer skills
• Ability to multi-task at a very high level
• Strong problem-solving abilities
• Excellent phone/customer service skills
• Familiarity with EMR software a plus (eCW preferred)

Why Bloom? 

• Opportunities for professional growth. 
• Collaborative work environment with a passionate team making a difference in healthcare. 

• Comprehensive health, dental, and vision insurance including an employer-paid benefit plan. 
• 401(k) retirement plan. 
• Employer-paid basic life and AD&D insurance. 

Bloom Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

The salary for this position is competitive and commensurate with experience. The pay range for this role in the state of Colorado typically falls between $25.00 - $27.00 hourly with the potential for performance-based bonuses and other benefits. Actual compensation may vary based on factors such as qualifications, experience, and location within the state. 

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.