- Location
- Wash Admin, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
Summary of Position
The Product Quality Advisor is responsible for overseeing brand protection, quality assurance, and compliance across assigned Tidal Wave Auto Spa locations by managing and coaching a team of Internal Auditors. This role ensures that systems, processes, and procedures consistently meet Tidal Wave’s quality standards, operational expectations, and regulatory requirements.
The Product Quality Advisor plays a critical role in driving continuous improvement and protecting the integrity of the Tidal Wave brand. This position requires hands-on engagement with site teams and Internal Auditors.
Duties and Responsibilities
Leadership & Team Oversight
- Directly manage, coach, and develop Internal Auditors to ensure high-quality, consistent site assessments.
- Serve as a mentor and career development resource for Internal Auditors, supporting their progression toward Site Leader roles.
- Set expectations, monitor performance, and ensure accountability for audit quality, accuracy, and timeliness.
- Partner with Operations leadership to align quality initiatives with business goals.
- Staff and organize the territories based on economics, flight ability, and time restraints.
Site Assessments & Quality Assurance
- Oversee and support regular on-site brand protection assessments to ensure adherence to Tidal Wave standards, policies, and procedures.
- Ensure each site within the assigned region receives a minimum of one quality assessment per month.
- Validate that scoring accurately reflects site performance, systems, and procedural compliance.
- Identify trends, systemic gaps, and opportunities for operational improvement across sites.
Compliance & Risk Management
- Ensure all regulatory, safety, and operational requirements are consistently met.
- Identify non-compliance issues and work with site leadership to implement corrective actions.
- Escalate critical risks or repeated non-compliance to Operations leadership as appropriate.
- Approve or deny expense reports based on Tidal Wave policy standards.
Reporting & Continuous Improvement
- Review and analyze audit findings and reports for accuracy and consistency.
- Communicate insights, recommendations, and trends to leadership in a clear, actionable manner.
- Drive continuous improvement initiatives focused on quality, efficiency, and brand consistency.
- Influence process and system improvements through data-driven recommendations.
Qualifications and Skills
- Proven leadership or consulting experience in a multi-site retail, hospitality, or service-oriented environment.
- Strong understanding of operational excellence, quality assurance, and KPI management.
- Demonstrated ability to coach, influence, and develop team members.
- Excellent analytical and problem-solving skills with the ability to influence systematic decisions.
- Strong attention to detail and organizational skills.
- Outstanding verbal and written communication abilities.
- Ability to conduct site assessments, identify gaps, and clearly communicate solutions.
Education and Experience
- Bachelor’s degree in Business Administration, Management, or a related field (preferred).
- Thorough knowledge of quality assurance methodologies and operational standards.
- Minimum of 2+ years of operational leadership experience in the hospitality or car wash industry.
- Experience with site management, audits, and team coaching required.
Work Environment & Travel
Flexibility to work outside of standard business hours may be required to support business operations.
- Occasional travel on behalf of Tidal Wave may be necessary.
As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including:
- PTO is based on the company’s PTO policy.
- Eligibility for health, dental, and vision coverage subject to 30 day waiting period.
- Eligibility for 401(K), subject to plan terms.
- Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period.
- Company-paid holidays.
**Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
About Tidal Wave Auto Spa
Tidal Wave Auto Spa is one of the fastest-growing car wash companies in the country and a recognized leader in the industry. Our journey began in 2004 in the small town of Thomaston, Georgia, where our headquarters remains today. Since then, Tidal Wave has grown into a national brand with more than 300 locations across 30 states, delivering fast, high-quality car care through innovative technology and exceptional guest service.
Our success is driven by our people. We believe great locations are built by great leaders, which is why we empower our teams to take ownership, serve their communities, deliver results, and create an environment where both employees and guests can thrive.
As Tidal Wave continues to grow, we are looking for talented, motivated individuals who are ready to grow with us. Our goal is to redefine the car wash industry through innovation, operational excellence, outstanding service, and an unwavering commitment to our employees and the communities we serve.
Recognized as one of the leading conveyor car wash companies in the country and named to the Inc. 5000 list of America’s Fastest-Growing Companies, Tidal Wave continues to build on a strong foundation of growth, leadership, and community involvement. Through our charitable efforts, we have also contributed millions of dollars to organizations and causes in the communities we call home.
Join the wave and build your future with Tidal Wave Auto Spa.