Case Assistant

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

WK Webster is looking for a Case Assistant to join our Ports & Terminals Liability Claims Team in Sidcup. This is an exciting entry level opportunity for someone who is looking to build a long term career within the insurance industry.

 

Working as part of a friendly and supportive team, you will provide administrative support across a range of marine liability claims, helping to ensure cases are processed efficiently and accurately. Full training will be provided, making this a great opportunity for someone with strong organisational skills, a positive attitude and a genuine interest in developing their career.

 

Following a successful probation period, hybrid working is available with only 3 days required in the office per week. Working hours are Monday to Friday, 8:30am to 4:00pm with a 30-minute lunch break.

How you'll make an impact

• Register new claims and maintain accurate records on internal systems
• Upload, save and organise claims documentation and correspondence
• Support the team with general case administration and document management
• Monitor shared inboxes and assist with incoming enquiries
• Liaise with internal teams, including Accounts, to support payment processing and financial administration
• Assist with the preparation of reports, presentations and other documentation
• Support the efficient day-to-day running of the Ports & Terminals Liability Claims Team
• Participate in structured training and development with the opportunity to progress into a Case Handler position

About you

• Strong organisational and time management skills
• Good written and verbal communication skills
• A high level of accuracy and attention to detail
• Comfortable using Microsoft Office, including Word, Excel and PowerPoint
• A proactive approach and willingness to learn
• Ability to work well as part of a team
• Friendly, professional and positive attitude
• An interest in building a long-term career within insurance and claims

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)