Repair Manager, LED

Overview

PRG is the world’s leading technology provider within the entertainment and events industry. Our mission is to bring together the power of our people with our production and rental expertise to deliver unforgettable events.   PRG has the largest inventory of production equipment for hire and offers a complete 360-degree range of services to clients within the live events industry. These include music touring and festivals, TV & Film, Theatre, Sports and E-sports and Corporate live events. Our clients and partners rely on PRG’s innovation, experience and in-depth expertise in video, lighting, rigging, staging, virtual productions, and set & automation systems to bring their creative visions to life. With 38 offices located in North America, South America, Europe, the Middle East, Asia and Australia, PRG offers the ability to provide services worldwide by collaborating with our local partners.

Responsibilities

Responsibilities

The National Repair Manager, LED is responsible for overseeing LED rental equipment repair operations, procedures, procurement, repair costs, and assigned repair and service employees.

Supervisory Responsibilities

• Manage and supervise assigned repair and service employees.
• Establish performance expectations and accountability throughout the department.

Essential Functions

• Oversee the maintenance, repair, or outsourcing of repairs for LED rental inventory.
• Partner with Asset Management to establish repair priorities and objectives.
• Monitor equipment in repair using 30-, 60-, and 90-plus-day thresholds.
• Ensure repair departments meet established equipment repair deadlines.
• Oversee required annual equipment inspections.
• Establish consistent LED repair processes and equipment standards across locations.
• Ensure employees follow current Technical Service Notices, manufacturer updates, repair procedures, and software standards.
• Maintain accurate repair, testing, inspection, and equipment-status records.
• Manage repair activity and equipment status through TEAM.
• Oversee test equipment used by repair departments.
• Manage warranty claims, replacement parts, RMA programs, and outsourced repairs.
• Maintain appropriate parts and supply inventory in coordination with Procurement and National Service Managers.
• Oversee the quoting, completion, and billing of service calls and customer repairs.
• Identify repair trends and operational inefficiencies and implement process improvements.
• Ensure compliance with company safety, quality, maintenance, and documentation requirements.
• Perform other duties as assigned.

Qualifications

Qualifications

Knowledge, Skills, and Abilities 

• Strong ability to prioritize and multi-task
• Proven History of outstanding customer service and problem-solving abilities
• Strong knowledge of LED equipment and electronic systems.
• Highly detail-oriented with superior organizational skills
• Exceptional customer and communication skills and relationships; strong understanding of business goals and standards for customer service.
• Must posses excellent interpersonal, clear verbal and written communication.
• Must have demonstrated time management skills and be able to meet deadlines in a fast-paced multi-task environment with minimal supervision.
• Strong computer skills will be required for success in this potion.  Proficient in full Microsoft Office suite (Outlook, Excel, Word, Share Point) and a firm grasp of common computer productivity tools and equipment.
• Strong ability to troubleshoot and problem-solve in a time-sensitive production environment 
• Good knowledge of the principles and practices of workplace safety and of modern office procedures and practices.

Physical demands 

• Regularly lift and/or move objects 10-50Ibs, occasionally lift and/or move objects that weigh more than 100 Ibs 
• Frequently required to sit, stand, walk, stoop, kneel, crouch or crawl. 
• Specific vision abilities for this job may include close vision, distance vision, peripheral vision, depth perception and ability to adjust and focus, with or without the use of glasses or contact lenses. 
• While performing the duties of this job, the employee may be exposed to follow spots and moving lights, loud noises, fumes or airborne particles, moving mechanical parts, and vibration.  
• May be required to operate motor vehicles and load/unload trucks. 

Travel required 

• Travel may occasionally be required to on-site systems and facilities 

Required education and experience 

• High school diploma or equivalent education, Bachelors preferred
• Computer knowledge (Microsoft Office Suite) 
• 5+ years of applicable experience with service of A/V, Audio, Lighting, LED and Video equipment a plus

EEO and Disclosure

CA, CO, IL, NY, NJ and NV:  The pay range for this position is estimated to be $72,384 - $80,000 per year. Actual pay to be determined by the experience, knowledge, skills, and abilities of the applicant combined with location and alignment with market data. Additionally, we offer comprehensive health, dental, and vision insurance, paid time off, and a 401(k) retirement savings plan with matching contributions.

 

PRG is an Equal Opportunity Employer.

 

PRG is a drug-free work environment, pre-employment testing will be required.

 

Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

 

PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.