Director, Care Management & Social Services

Work Location

Orange, California

Work Shift

Day – 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children’s health by providing exceptional and innovative care. We are responsible for the overall health of our community’s pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC’s compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals. Apply now to see where your career at CHOC can take you.

Environmental Sustainability Statement

Driven by the connection between children's health and a healthy environment, we commit to creating a healthcare model that incorporates environmental sustainability aligned with our mission to protect children's health and patient safety.

Job Summary

The Director of Care Management & Social Services is responsible for the operations of CHOC Children's Case Management and Social Services Departments. Works with various systems and departments to ensure improvements in coordination of care and care delivered across the continuum. Administers all patient care services including oversight and development of processes related to complex patient and family psychosocial issues provided by the Case Management and Social Services Department. Serves as a resource to CHOC and the community regarding services provided by the departments.

Pay Range

Minimum $154,918 Midpoint $205,234 Maximum $255,590

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Experience

• Required: Minimum five (5) years of clinical experience. At least three (3) years of management experience.

• Preferred: Experience in Case Management, Managed Care, or Community Clinic setting.

Education

• Required: Graduation from an accredited school of Registered Nursing. Bachelor’s degree in Healthcare and Master’s degree in health care or business.

Training

• Required: Experience with process improvement, analysis, and change implementation of business processes.

Specialized Skills

• Required: Possesses and demonstrates the ability of advanced communication and interpersonal skills with all levels of internal and external customers including but not limited to medical staff, patients and families, clerical personnel, support and technical staff, outside agencies, and members of the community. Demonstrates sufficient analytical ability to interpret cost data. Ability to develop, prepare and or interpret graphics, statistics, and financial data. Mental stability to sufficiently cope with complex problems relative to patients, staff, physicians, visitors, or external agencies. Independent judgment required to solve complex clinical problems, with the ability to develop strategies to cope with changing health care environment and balance the patient care institutional needs in relation to available resources. Competent in Microsoft Office products including Word, Excel, and MS project. Ability to set goals and judge results in accordance with the highest standards; advance care through development of new ideas and technology; promote teamwork to achieve CHOC’s mission; and understand and exceed customer expectations.

• Preferred: Bilingual. Demonstrates desire and ability to work with children and families in a multi-cultural environment.

Licensure

• Required: Basic Life Support (BLS) – required within 30 days of employment or transfer; Registered Nurse – CA (RN).

• Preferred: Certified Pediatric Nurse (CPN).

Work Environments - Functional Demand:

Light - Moderate energy level Lift and carry 25-35 lbs. Push/pull 50-100 lbs. (ie. empty bed, stretcher).

Physical Activity Requirements:

Bending, Carry Objects, Climbing, Keyboard use/repetitive motion, Pinching/fine motor activities, Push/Pull, Reaching forward, Reaching overhead, Sitting, Squat/kneel/crawl (Squad & Knee), Standing, Talk or hear, Taste or smell, Twisting, Walking, Wrist position deviation

Physical Activity Lifting

Lifting (Floor to waist level) - Constant 67 or more%, Lifting (Floor to waist level) - Frequent 36-66%, Lifting (Floor to waist level) - Occasional 0-35%, Lifting (Waist level and above) - Constant 67 or more%, Lifting (Waist level and above) - Frequent 36-66%, Lifting (Waist level and above) - Occasional 0-35%

Sensory Requirements:

Color Discrimination, Depth Perception, Far Vision, Hearing, Near Vision

Environment Requirements:

Airborn Communicable Disease, Bloodborne Pathogens, Chemical, Dust Particular Matter, Extreme Noise Levels, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations

Non-Discrimination Statement:

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn’t align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.